Products

Inbound

InsideSales.com has a full array of inbound telephony tools, providing everything you need to have an efficient inbound call center.

Feature Highlights

• Integrated 800 Numbers
  We supply enhanced 800 numbers that are fully integrated with our CRM and telephony tools.
• Immediate Lead Response Pop
  Agents can have a CTI screen pop when an inbound call comes in or when a new lead is created via a website or lead provider.
• Automatic Call Distribution (ACD)
  Inbound calls can be routed to specific reps based on the inbound number and which agents are available when the call comes in.
• Interactive Voice Response (IVR)
  Inbound numbers can be fed into an IVR to play recorded messages, route calls, and more based on buttons the caller presses.
• Inbound/Outbound Blend
  With the PowerDialer, inbound and outbound calls can be blended so that the same reps can handle both kinds of calls simultaneously.

 Additional Features

 Additional Features