Market Analyst
Dun & Bradstreet
Canada
eBenefits Direct
VoIP Voice Quality Issues
Voice over IP (VoIP) has been touted as the new technology destined to change the telecom industry, but one company has opted to move away because of low voice quality. eBenefits Direct is a leading online provider of health, dental, life, and disability insurance for such insurance carriers as United, Aetna, Aflac, and Humana.
“We invested heavily in a hosted VoIP dialer solution,” says Don Pinansky, “and it sounded like a bad cell phone connection. We had all kinds of problems and were very unhappy. All of our business is done over the phone and through the internet so the most important thing for us is to talk clearly to our prospects and customers.”
Don continues, “We went back to manual dialing for a while but we couldn’t make enough dials to ensure we contacted our leads. We moved to InsideSales.com, the voice quality of their power dialer has been flawless.”
Implementing the InsideSales.com System
“The InsideSales.com system increased dials well over 100% and is the only one fully integrated into a hosted CRM solution that manages all of our data. Developing our own database would have cost a fortune. Their solution is fast becoming the leading hosted dialer and CRM solution for the needs of insurance providers like us.”
InsideSales.com uses a patent-pending web-based dialing technology that actually calls the sales rep first, and then calls the prospect and bridges the two together. All that is required is a phone with a direct-dial number, an internet connection, and a computer.
“Our reps just love it because they sit there and it does most of the background work for them”, Don goes on, “each rep is making between 200 and 300 calls per day and they can leave a voicemail or email with the click of a single button. It lets them focus more on the needs of the customer.”
Ebenefitsdirect, Inc. has developed technology and techniques that allow insurance information to be gathered and quoted almost immediately, often getting approvals while customers are still on the phone.
About eBenefits Direct
eBenefits Direct, Inc. (Trading Symbol OTC:EBFD) is a nationwide leader in the direct marketing and distribution of a wide range of health and life insurance products to individuals, families and groups.
eBenefits Direct, Inc. has revolutionized the way health and life insurance has historically been sold. Their approach is through many mass distribution areas such as call centers, the internet and online lead generation programs.
eBenefits Direct is a fast growing direct response marketing organization and Technology Company. By utilization of its many call centers across the country it enables an individual to efficiently purchase health and life insurance as well as medical and discount service programs.
Products eBenefits Direct is Using
