InsideSales.com:
We are an award-winning provider of hosted automation tools for companies who primarily use the telephone and Web to qualify sales leads, and close deals. InsideSales.com has been leading the pack in the lead management industry since 2003, and we have no plans of relinquishing our position.
That’s where you come in.
New Recruits:
We’re sending a call out to all up-and-coming {support engineers} who have a desire to work with award-winning and industry innovative software. Our technologies are a mash-up of web and telephony tools which offer a rewarding opportunity to push yourself to higher levels, and to be on the ground level of a new technological revolution.
Primary responsibilities include:
• Timely, effective, killer response to all incoming support requests.
• Software testing for bug fixes and sweet system enhancements.
• Providing internal support resources for fantastic sales, marketing,
and account management teams.
• Maintaining professional business relationships with our extraordinary
clients and prospects
Qualifications:
• 2+ years experience in software technical support, or equivalent general
computing and information systems skills. Tech certifications (A+, MCSE, etc.)
may be considered, but are not required.
• Very high proficiency in standard office computer applications, especially
MS Office.
• Ability to effectively communicate detailed technical information to
clients, support, and development teams, and work with project management to
maintain system stability and performance.
Nice to Have:
• Basic knowledge of HTML or other Web programming languages a full size
plus.
• Basic to working knowledge of typical sales processes, metrics, and
sales management techniques.
