“InsideSales.com is exactly what we were looking for... allowing us to dramatically increase the number of leads a single representative can effectively manage.”

Mark Pardy
Market Analyst
Dun & Bradstreet
Canada

Dun & Bradstreet
CRM Feature Comparison
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Feature insidesales.com™ Salesforce Salesnet Standard Sales Logix Siebel
Inside Sales Automation          
Power Dialer integrated 3rd Party integrated
Predictive Dialer integrated 3rd Party integrated
Inbound ACD integrated 3rd Party integrated
Fax Integration integrated integrated
Voice Messaging integrated integrated
           
           
Sales Force Automation          
Contact Mgmt.
Account Mgmt.
Deal Mgmt.
Team Selling      
Activity Mgmt.
Territory Mgmt.      
Pipeline Mgmt.
Forecasting
Update Reminders   ?    
Product and Services Catalog   ?    
Sales Process Mgmt.      
           
Marketing Automation          
Campaign Mgmt.        
Lead Mgmt.
Email Marketing and Tracking      
Individual HTML Emails      
HTML Email Templates      
Online Lead Capture      
Auto-Response Emails      
           
Customer Support          
Case Mgmt.
Knowledge Mgmt.
Case Queues and Auto-Assignment        
Customer Segmentation      
Online Case Capture        
Auto-Response Emails        
           
Document Mgmt.          
Document Library      
Notes and Attachments      
           
Analytics          
50+ standard report      
Dashboards      
Custom reports      
           
Desktop & Mobile Solutions          
Outlook Sync      
Sync with Palm      
           
Customization          
Custom Fields by Division        
Rename Standard Tabs        
Custom User Types        
Multi-Departmental Customization        
           
Integration          
Import/Export Utilities      
Connectors to Great Plains and QuickBooks      
Web Services API      
           
Security Controls          
Record-Level Security        
Audit Trail        
User Policies and Access Rights