CTI Screen Pop works on Inbound ACD and ResponseSwami Solutions by InsideSales.com

CTI Screen Pop

CTI Screen Pop
Used in conjunction with the InsideSales.com™ lead management CRM and toll-free dialing systems, the CTI (computer-telephony integration) module creates a live data link for all incoming call traffic. Key call information is immediately input and captured, with the ability for agents to add key notes and other information, all in real time as inbound calls are received.

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How Does it Work?

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Inbound agents log in to the appropriate call routing sequence. When a call comes it, the system detects the caller ID and finds a match in the CRM database. In real time the system then connects the agent to the call, and pops a window with the matched record. If no match is found, the CTI system pops a blank record window so the agent can capture relevant information about the incoming call.

Benefits:

Increased Caller Intelligence – Representatives now answer a call and know much more about a caller. What Search Engine they came from, what keyword they typed in, their company name, phone number, even reverse directory information is available if you have opted for this feature.
Real Time Agent Visibility – Agents can immediately capture call data and mark the record for future response, while having instant visibility into prior conversations, dates and times of prior calls, and other customer information. This gives your agents and company a huge advantage in providing quality service and sales support.
Agent Productivity – Because information is presented intelligently and according to established call routes, agents can easily handle incoming traffic from multiple initiatives while responding appropriately to each call.
Integration with Hosted Lead Management CRM System – All captured information is in a centralized database, available for immediate access for personnel who need to report or follow-up on key records.
Ease of Agent Setup – Requires no additional hardware or software other than an Internet-enabled PC with a Web browser, and a direct, 10-digit telephone number.
Increased Productivity with Call Blending – The ACD links to outbound dialing initiatives, letting inbound agents remain productive during off-peak or “down times” during shifts. The ACD monitors as agents receive and disconnect from outbound calls, tracking agent availability automatically.

InsideSales.com™ is the only provider of on-demand lead management CRM solutions with built in dialers and telephony integration specifically designed for responding quickly and consistently to every lead you receive. We call it Lead Response Management. We make selling through the web and over the phone easy. We tie directly to forms on your website that import your leads directly into the CRM, then we route the lead and check to see if reps are standing by. We then trigger callbacks to your leads in seconds with our power dialer; dramatically increasing the number of contacted and qualified leads you receive. We then help you manage prospects, work deals, and manage customers all out of one system. Our reporting lets you truly analyze from your lead sources all the way to dollars in the house. And with our unique 'pay for what you need' fee structure you never need to make large capital investments for enterprise class systems. You can purchase a user seat, outbound dialer seat and inbound agent seat on a per-agent basis paying only for what you need at one low rate. Sign up for a free trial, start dialing and see how it can increase your sales in 10 days or less.

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