“InsideSales.com is exactly what we were looking for... allowing us to dramatically increase the number of leads a single representative can effectively manage.”

Mark Pardy
Market Analyst
Dun & Bradstreet
Canada

Dun & Bradstreet
CRM Feature Comparison
Compare InsideSales.com to Salesforce.com
User Account   SalesForce Insidesales
User Limit   No limit No Limit
Training and Support   Included Included
 
Salesforce Automation   Salesforce Insidesales
Account, contact, and opportunity management  
Activity management  
Forecasting  
Territory management  
Big deal alerts    
Update reminders  
Product catalog  
 
Customer Service & Support   Salesforce Insidesales
Case management  
Online case capture  
Knowledge management  
Case queues and auto-assignment  
Escalation and notification    
Auto-response emails    
Computer telephony integration (CTI)    
 
Marketing Automation   Salesforce Insidesales
Individual HTML emails  
HTML email templates  
Lead management  
Email marketing  
Online lead capture  
Auto-response emails    
Campaign management  
 
Contract Management   Salesforce Insidesales
Contract repository    
Approval management    
Renewal management    
 
Document Management   Salesforce Insidesales
Document library  
Notes and attachments  
 
Analytics   Salesforce Insidesales
50+ standard reports  
Custom reports    
Dashboards  
 
Desktop & Mobile Solutions   Salesforce Insidesales
Outlook Sync  
Sync with Palm  
 
Globalization   Salesforce Insidesales
Multi-location and time zone support    
Dynamic multi-language and multi currency delivery    
Global translation workbench    
 
Customization   Salesforce Insidesales
Custom fields  
Drag-and-drop custom layouts    
Rename standard tabs  
Custom User Types    
 
Integration   Salesforce Insidesales
Import/export utilities  
Web links  
Connectors to Great Plains and QuickBooks  
 
Security Controls   Salesforce Insidesales
Sharing controls    
Record-level security  
Setup audit trail  
Session controls    
 
= extra.
= included.