CRM Feature Comparison

User Account	SalesForce	Insidesales
User Limit	No limit	No Limit
Training and Support	Included	Included

Salesforce Automation	Salesforce	Insidesales
Account, contact, and opportunity management
Activity management
Forecasting
Territory management
Big deal alerts
Update reminders
Product catalog

Customer Service & Support	Salesforce	Insidesales
Case management
Online case capture
Knowledge management
Case queues and auto-assignment
Escalation and notification
Auto-response emails
Computer telephony integration (CTI)

Marketing Automation	Salesforce	Insidesales
Individual HTML emails
HTML email templates
Lead management
Email marketing
Online lead capture
Auto-response emails
Campaign management

Contract Management	Salesforce	Insidesales
Contract repository
Approval management
Renewal management

Document Management	Salesforce	Insidesales
Document library
Notes and attachments

Analytics	Salesforce	Insidesales
50+ standard reports
Custom reports
Dashboards

Desktop & Mobile Solutions	Salesforce	Insidesales
Outlook Sync
Sync with Palm

Globalization	Salesforce	Insidesales
Multi-location and time zone support
Dynamic multi-language and multi currency delivery
Global translation workbench

Customization	Salesforce	Insidesales
Custom fields
Drag-and-drop custom layouts
Rename standard tabs
Custom User Types

Integration	Salesforce	Insidesales
Import/export utilities
Web links
Connectors to Great Plains and QuickBooks

Security Controls	Salesforce	Insidesales
Sharing controls
Record-level security
Setup audit trail
Session controls

= extra. = included.

InsideSales.com™ is the only provider of on-demand lead management CRM solutions with built in dialers and telephony integration specifically designed for responding quickly and consistently to every lead you receive. We call it Lead Response Management. We make selling through the web and over the phone easy. We tie directly to forms on your website that import your leads directly into the CRM, then we route the lead and check to see if reps are standing by. We then trigger callbacks to your leads in seconds with our power dialer; dramatically increasing the number of contacted and qualified leads you receive. We then help you manage prospects, work deals, and manage customers all out of one system. Our reporting lets you truly analyze from your lead sources all the way to dollars in the house. And with our unique 'pay for what you need' fee structure you never need to make large capital investments for enterprise class systems. You can purchase a user seat, outbound dialer seat and inbound agent seat on a per-agent basis paying only for what you need at one low rate. Sign up for a free trial, start dialing and see how it can increase your sales in 10 days or less.

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