Hosted Inbound Call Routing Services

A hosted inbound call center should do more than simply move phone traffic from point A to point B. Don't just manage inbound calls, transform them into an effective opportunity to create a sale, and improve your sales and marketing process.

The InsideSales.com Hosted Contact Suite combines a virtual call center with a robust contact management database, that links call data, customer information, and marketing performance to dramatically increase productivity.

Our on-demand system offers Web analytics and tracking, inbound toll-free numbers, customer information pop-screen functions (CTI), inbound call routing (ACD), and interactive voice menus (IVR), and more.

Features and services include:

ResponseVoice - Offline Web Analytics and Response Tracking

Ever wanted to know which of your customers came to your Web site, but then picked up the phone and called you? Get the intelligence you need to dramatically improve your Web site's ability to create new clients. InsideSales.com's patent-pending ResponseVoice system creates a link from your company's Web site to an inbound phone number that stores the customer's site visit information within our lead management CRM. Requires an Omniture Site Catalyst Web analytics account.

Inbound Toll-Free Numbers Linked to Customer Data

Link your toll-free inbound traffic to a robust management database that lets you automatically route or transfer calls to a pool of agents, or to any other phone number you choose. Totally integrated with our ACD and IVR systems.

CTI Screen Pop

The InsideSales.com™ ResponsePop system automatically loads a client information screen the second a call comes in. If the caller ID isn't already in the database, ResponsePop automatically creates a new record for the rep to add to the system.

ACD Call Routing

The InsideSales.com™ ACD Call Routing system provides easy-to-use internal and remote agent routing capabilities. Make sure traffic gets routed to the right agents for the right initiatives. Used with our ResponsePop software, the call routing system gives you total visibility into your inbound call traffic, and provides opportunities to fine-tune marketing efforts for maximum productivity.

IVR Call Routing

The InsideSales.com™ IVR Call Routing products offers sophisticated enterprise telephony systems on a small business budget. Create interactive voice menus, employee directories, phone surveys, and more.

Start a free trial now, and see how a powerfully redesigned and streamlined inbound calling system could benefit you. After requesting your free trial, look for a link in your email to begin the trial process.