Hosted Inbound Call Routing | On-Demand ACD | On-Demand IVR | CTI

Hosted Inbound Call Routing

The only hosted lead management CRM with virtual call center features, InsideSales.com™ enables tightly-coupled data management, tracking and analytics with your inbound call management efforts. We do this by delivering the most innovative on-demand technology with proven systems and processes.

InsideSales.com is the first on-demand CRM that offers completely built-in inbound telephony tools. InsideSales.com offers offline web analytics and response tracking, inbound 800 numbers, CTI pop screen, inbound ACD call routing, inbound IVR call routing, and the ultimate productivity offering: inbound/outbound call blending.

InsideSales.com™ offers the following inbound call routing tools:

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	ResponseVoice - Offline Web Analytics and Response Tracking InsideSales.com™ Inbound solutions are based on receiving calls into inbound 800 numbers. These rotate on your Web site and link to your Web analytics like SiteCatalyst by Omniture. These call can be routed into an ACD or IVR, or just forwarded to any phone you want.
	Inbound 800 Numbers InsideSales.com™ Inbound solutions are based on receiving calls into inbound 800 numbers. These call can be routed into an ACD or IVR, or just forwarded to any phone you want. More...
	CTI Screen Pop The InsideSales.com™ CTI Screen Pop functionality finds the information of the person calling with their caller ID and opens their account record found in the Hosted CRM onto your desktop. This allows quick access to their account information. If the caller is not in your Hosted CRM database, it opens a screen allowing you to add them into your system. More...
	ACD Call Routing The InsideSales.com™ ACD Call Routing solutions offer simple, easy to use inbound call distribution. With remote agent capabilities, inbound call routing matches the inbound caller ID with contact information in the Hosted CRM, opening the contacts account information on your computer. Advanced analytics coupled with detail call records create complete visibility into your inbound call traffic. More...
	IVR Call Routing The InsideSales.com™ IVR Call Routing products offer all of the capabilities of the ACD Call Routing, adding contact response via numbers on the phone pad or voice. From accessing account information through the InsideSales.com TTS (text-to-speech) features, to auto-scheduling appointments in the Hosted CRM calendar, the InsideSales.com™ IVR Call Routing offers sophisticated enterprise telephony systems on a small business budget. More...
	Inbound / Outbound Blend InsideSales.com™ offers the ultimate in productivity: Inbound / outbound blend capability which combines all of the outbound dialing capabilities of the PowerDialer with the inbound ACD and IVR call routing products. This maximizes your productivity optimizing talk time and client wait time. More...

InsideSales.com™ is the only provider of on-demand lead management CRM solutions with built in dialers and telephony integration specifically designed for responding quickly and consistently to every lead you receive. We call it Lead Response Management. We make selling through the web and over the phone easy. We tie directly to forms on your website that import your leads directly into the CRM, then we route the lead and check to see if reps are standing by. We then trigger callbacks to your leads in seconds with our power dialer; dramatically increasing the number of contacted and qualified leads you receive. We then help you manage prospects, work deals, and manage customers all out of one system. Our reporting lets you truly analyze from your lead sources all the way to dollars in the house. And with our unique 'pay for what you need' fee structure you never need to make large capital investments for enterprise class systems. You can purchase a user seat, outbound dialer seat and inbound agent seat on a per-agent basis paying only for what you need at one low rate. Sign up for a free trial, start dialing and see how it can increase your sales in 10 days or less.

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