|
Inbound 800 Numbers that Track Response and Link to Offline Web Analytics
Inbound 800 Numbers |
 |
Inbound 800 Numbers
Increase your company visibility and productivity by adding an inexpensive toll-free phone number to your business marketing platform, and then link that toll-free number to the InsideSales.com™ lead management CRM to capture incoming calls. Once captured, your new leads can then be added as future prospects for dialing, email, and other follow-up actions to drive new business revenue. With our patent-pending system, it’s easy to “double up” your phone agents’ potential productivity by seamlessly blending inbound and outbound calling activities, reducing payroll expenditures. |
|
How Does it
Work?
Click to Expand |
InsideSales.com™ has its own internal inbound telephone system that integrates directly to the lead mangement system. Agents log in to the inbound dialer system, and mark themselves as available to take inbound calls. Agents can be available on just one, or an entire series of toll-free numbers. When a call comes in from a toll-free number it finds an available agent, rings the agent’s station phone, and connects the two calls together. If used in conjunction with the InsideSales.com™ CTI pop-screen feature, the agent automatically gets a window pop-up with the data sheet of the person who called in. If it is a first-time caller, it will pop a blank sheet so the agent can immediately capture vital customer data.
If no agents are available to take calls, the toll-free routing system automatically moves the call to a fail-over destination of your choice. This could be a general office line, your internal voice messaging system, or even a cell phone. Any inbound calls that do not get taken by a live agent are captured in the CRM database with the phone number from the originating caller, and the toll-free number they used to call in. |
Benefits:
- Capture Every Inbound Request – Inbound calls are never lost or dropped “through the cracks,” and inbound agents get the most relevant, real-time information on the fly.
- Easy Connectivity – Toll-free numbers make it easy and simple for potential customers outside of your home calling area to make contact, and can increase the geographic range of your customer base.
- Closed-Loop Marketing Analysis – With the InsideSales.com™ system it’s a snap to quickly add a new toll-free number in conjunction with a new marketing initiative, and then map results for incoming calls. Track which numbers are driving the most traffic, giving key insights into which marketing initiatives are being productive and which ones are not.
- Increased Agent Productivity – If used in conjunction with outbound calling, the inbound toll-free dialer system tracks which agents are available to take inbound calls, and which are not, updating in real time as calls are placed.
- Higher Service Levels – Set a service standard for all inbound calls and track the response times using the integrated system reporting. See how long it is taking to get to calls, how long each call stays on hold, and how many calls fail over.
- Increased Productivity with Call Blending – The inbound toll free numbers link to ACD and IVR and even blend with outbound dialing initiatives, letting inbound agents remain productive during off-peak or “down times” during shifts.
|
|
|
|
|
