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InsideSales.com Releases Inbound Call Blending Capability

Hosted Technology Firm Adds Inbound Call Capability to Lead Response Management Suite

Springville, UT USA —June 14, 2007—InsideSales.com, the leading provider of on-demand Lead Response Management solutions, announced today that it has released several inbound lead and call features for general use within the InsideSales.com system.  These features are specifically designed to help sales and marketing organizations lessen response time to inquiries from a website, and to increase the amount of timely contacts to leads, prospects, and customers.

“We’ve been known as the first web-based CRM provider with integrated outbound dialers, “said David Elkington, CEO of InsideSales.com, “However, with the release of the robust inbound call capability, we can now provide a full telephony solution to companies that sell through the Internet or by phone.”

Customers can now optimize the productivity of sales, marketing, and support personnel by allowing them to blend their outbound calling with inbound calls:

-Inbound 800 Numbers: InsideSales.com Inbound solutions are based on receiving calls into enhanced inbound 800 numbers. These calls can be routed into an All Call Distribution (ACD) group or Interactive Voice Response (IVR), or forwarded to another phone number.

-Screen Pop: The InsideSales.com Screen Pop functionality ‘pops’ a customer’s record on the screen when a rep answers the phone, allowing quicker access to account information.

-ACD Call Routing: The InsideSales.com ACD Call Routing solutions offer simple, easy-to-use inbound call distribution to a group of live agents.  The agents can even be located remotely.

-IVR Call Routing: The InsideSales.com IVR Call Routing product offers easy-to-use inbound call capabilities to an automated attendant that can be managed from by the Administrator.

-Inbound/Outbound Blend: The InsideSales.com Inbound/Outbound Blend capability combines all of the outbound dialing capabilities with the inbound ACD and IVR Call Routing products. This maximizes productivity by optimizing talk time and minimizing client wait time.

In addition to the basic features listed above, the inbound capabilities include the following features: web site ‘click-to-call’, web lead source 800 number assignment, web form auto callback, IVR credit card processing and IRV phone surveys.

About InsideSales.com
InsideSales.com is the first Lead Response Management solution to integrate ‘telephony power tools’ such as automatic dialers, voice message broadcasting, web forms, IVR, and ACD into a single on-demand hosted CRM software solution designed specifically to help companies respond immediately and consistently to their web leads. 300 companies worldwide use the InsideSales.com system. For more information, visit http://www.insidesales.com.

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InsideSales.com™ is the only provider of on-demand lead management CRM solutions with built in dialers and telephony integration specifically designed for responding quickly and consistently to every lead you receive. We call it Lead Response Management. We make selling through the web and over the phone easy. We tie directly to forms on your website that import your leads directly into the CRM, then we route the lead and check to see if reps are standing by. We then trigger callbacks to your leads in seconds with our power dialer; dramatically increasing the number of contacted and qualified leads you receive. We then help you manage prospects, work deals, and manage customers all out of one system. Our reporting lets you truly analyze from your lead sources all the way to dollars in the house. And with our unique 'pay for what you need' fee structure you never need to make large capital investments for enterprise class systems. You can purchase a user seat, outbound dialer seat and inbound agent seat on a per-agent basis paying only for what you need at one low rate. Sign up for a free trial, start dialing and see how it can increase your sales in 10 days or less.
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