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Predictive Dialer Software Alternative |
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Better than predictive dialers
A predictive dialer enables call centers to dramatically increase agent
talk time and is designed to help sales reps make up tp 400-500 dials/day.
It uses a computer program to guess when the next agent is going to be
ready for a call to come to them and starts dialing ahead to get a person
on the phone the second a rep is ready. Most of the time it guesses correctly,
but quite often it guesses wrong. When it guesses wrong a prospect answers
and there is nobody there, and they hang up.
We don't believe that is the best solution for expensive web leads.
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Why is a predictive dialer not
the best solution?
The call center manager will load a list of names into the dialer and
start the dialer based on a desired abandonment rate (generally 3%). We
don't believe any leads should be abandoned, so we have decided to abandon
the whole predictive dialer solution. We have gone a different direction
that is better for our customers, and their customers.
Benefits of using the InsideSales.com Power Dialer over a predictive
dialer:
- Net Increased Dialing Productivity- The most obvious
benefit is the increase in sales and leads that can be generated by
automating the dialing process. Many clients report they are able to
do eight hours of work in two or two and a half hours with our Power
Dialer, but they don't make anybody mad and lose perception with valuable
leads.
- Optimal Blended Inbound / Outbound Productivity-
By using the Inbound / Outbound call blending of the Power Dialer blended
with Inbound ACD, IVR and CTI Screenpop capabilities you are able to
optimize the productivity of both sales or support reps who are capable
of making either outbound and inbound calls. This is a great way to
keep inbound reps busy when the inbound calls slow down, or to have
outbound reps help with inbound call spikes during busy times and boost
productivity even more!
- Increased Voice Messaging Productivity- You increase
the quality and quantity of voice messages you leave. Each pre-recorded
message is in your own voice, and can be scripted in content and tone.
The Voice Messaging tool lets you select from a library of messages
and play them over the phone with a single click, then move on to the
next call quickly.
- Increase Call Fulfillment Productivity- Now you
or your reps can fulfill their promises before they finish the call.
Tasks like leaving a voicemail, sending an email or fax, scheduling
a event (appointment) or a follow up task are one click away.
- Reporting Visibility- By using the Power Dialer
functionality you activate all of the telephone reporting tools in the
InsideSales.com system to track effort, ratios and results.
- Quality Control- By standardizing your dialing and
voice messaging approach, you optimize your chances for success every
time you make another dial. You also are able to record or monitor calls
for quality control and training purposes
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