“InsideSales.com is exactly what we were looking for... allowing us to dramatically increase the number of leads a single representative can effectively manage.”

Mark Pardy
Market Analyst
Dun & Bradstreet
Canada

Dun & Bradstreet
Predictive Dialer Software Alternative
Why is a predictive dialer system not the best solution
Predictive Dialer

Better than predictive dialers
A predictive dialer enables call centers to dramatically increase agent talk time and is designed to help sales reps make up tp 400-500 dials/day. It uses a computer program to guess when the next agent is going to be ready for a call to come to them and starts dialing ahead to get a person on the phone the second a rep is ready. Most of the time it guesses correctly, but quite often it guesses wrong. When it guesses wrong a prospect answers and there is nobody there, and they hang up.

We don't believe that is the best solution for expensive web leads.

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Why is a predictive dialer not the best solution?
The call center manager will load a list of names into the dialer and start the dialer based on a desired abandonment rate (generally 3%). We don't believe any leads should be abandoned, so we have decided to abandon the whole predictive dialer solution. We have gone a different direction that is better for our customers, and their customers.

Benefits of using the InsideSales.com Power Dialer over a predictive dialer:

  1. Net Increased Dialing Productivity- The most obvious benefit is the increase in sales and leads that can be generated by automating the dialing process. Many clients report they are able to do eight hours of work in two or two and a half hours with our Power Dialer, but they don't make anybody mad and lose perception with valuable leads.

  2. Optimal Blended Inbound / Outbound Productivity- By using the Inbound / Outbound call blending of the Power Dialer blended with Inbound ACD, IVR and CTI Screenpop capabilities you are able to optimize the productivity of both sales or support reps who are capable of making either outbound and inbound calls. This is a great way to keep inbound reps busy when the inbound calls slow down, or to have outbound reps help with inbound call spikes during busy times and boost productivity even more!

  3. Increased Voice Messaging Productivity- You increase the quality and quantity of voice messages you leave. Each pre-recorded message is in your own voice, and can be scripted in content and tone. The Voice Messaging tool lets you select from a library of messages and play them over the phone with a single click, then move on to the next call quickly.

  4. Increase Call Fulfillment Productivity- Now you or your reps can fulfill their promises before they finish the call. Tasks like leaving a voicemail, sending an email or fax, scheduling a event (appointment) or a follow up task are one click away.

  5. Reporting Visibility- By using the Power Dialer functionality you activate all of the telephone reporting tools in the InsideSales.com system to track effort, ratios and results.

  6. Quality Control- By standardizing your dialing and voice messaging approach, you optimize your chances for success every time you make another dial. You also are able to record or monitor calls for quality control and training purposes