“InsideSales.com is exactly what we were looking for... allowing us to dramatically increase the number of leads a single representative can effectively manage.”

Mark Pardy
Market Analyst
Dun & Bradstreet
Canada

Dun & Bradstreet
Ratio Dialer

Ratio Dialer Ratio Dialer
The InsideSales.com™ Ratio dialer enables call centers to dramatically increase agent talk time (even beyond predictive dialers). It gives complete management flexibility to dialer managers.		 Free Trial Button

How Does it Work?
The call center manager will load a list of names into the dialer and start the dialer based on a desired calling ratio regardless of abandonment rate(a). The ratio dialer work is as follows:

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  1. Agents login to the InsideSales Agent Login (seen to the left) and become available.
  2. It will call a contact’s phone number from the list loaded.
  3. If a live contact picks up, it will then connect the agent/rep to the contact.
  4. If the dialer detects an answering machine, it will leave a pre-recorded message and then move on to the next call.
  5. If it gets a bad number or busy number it notes it in the contact management system and then move on to the next call.
The calling ratio is the number of outbound call the system will make for each sales rep that is available to take a call.

(a) An abandonment is defined as a hang-up from the contact before they hear anything.

Benefits of using the InsideSales.com Ratio Dialer:

  1. Dramatically Increased Dialing Productivity- The most obvious benefit is the increase in sales and leads that can be generated by automating the dialing process. Many clients report they are able to do eight hours of work in two or two and a half hours. The Ratio is especially designed for Business to Consumer (B2C) applications where the sales process is simple and less intelligence must be provided by the sales rep to navigate to the proper decision maker and the sales manager has advanced skills to keep the abandonment ratio below the FCC regulations.

  2. Optimal Blended Inbound / Outbound Productivity- By using the Inbound / Outbound call blending of the Ratio Dialer blended with Inbound ACD, IVR and CTI Screenpop capabilities you are able to optimize the productivity of both sales or support reps who are capable of making either outbound and inbound calls. This is a great way to keep inbound reps busy when the inbound calls slow down, or to have outbound reps help with inbound call spikes during busy times!

  3. Increased Voice Messaging Productivity- You increase the quality and quantity of voice messages you leave. Each pre-recorded message is in your own voice, and can be scripted in content and tone. The Voice Messaging tool lets you select from a library of messages and play them over the phone with a single click, then move on to the next call quickly.

  4. Increase Call Fulfillment Productivity- Now you or your reps can fulfill their promises before they finish the call. Tasks like leaving a voicemail, sending an email or fax, scheduling a event (appointment) or a follow up task are one click away.

  5. Reporting Visibility- By using the Ratio Dialer functionality you activate all of the telephone reporting tools in the InsideSales.com system to track effort, ratios and results.

  6. Quality Control- By standardizing your dialing and voice messaging approach, you optimize your chances for success every time you make another dial. You also are able to record or monitor calls for quality control and training purposes.