“InsideSales.com is exactly what we were looking for... allowing us to dramatically increase the number of leads a single representative can effectively manage.”
Mark Pardy
Market Analyst
Dun & Bradstreet
Canada
Market Analyst
Dun & Bradstreet
Canada
Recording and Monitoring
The recording and monitoring interfaces with both the Inbound and the Outbound PowerDialer to enable recording and monitoring of any call at the click of a button or recording a preset ratio of calls.
Feature Highlights
- Monitor Rep ActivityMonitor each reps status in real time. See how long they've been available, unavailable, talking on a call, etc.
- Record calls for Training RepsSpecify any ratio of calls to record per rep. Use those recordings for training reps and discussing how specific calls and how to improve performance.
- Record calls for Quality AssuranceSpecify a ratio of calls to record for any inbound number. Play those back to determine how well different types of call are being handled.
- Listen in on any CallManagers can listen in on any active call in real time.
