InsideSales.com System Updates
Check out the latest system release notes and follow the evolution of the world's leading sales communication platform.
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April 2013
For this release, we’ve focused on making the user interface easier to use by adding elements that help users quickly perform or identify certain existing functions.
See the release notes for more information on these and other enhancements.
InsideSales.com System Release Notes.
PowerDialer for Salesforce System Release Notes.
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March 2013
For this release, we've focused on enhancing our system with special attention to new features for our capabilities for handling inbound calls. Be sure to get to know each featured item, as many of them are capable of interacting in now and powerful ways.
See the release notes for more information on these and other enhancements.
InsideSales.com System Release Notes.
PowerDialer for Salesforce System Release Notes.
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February 2013
For this release, we've focused on enhancing our system's usability through a number of new features. We've emphasized improvements to inbound functionality, reporting, and overall interface feel.
See the release notes for more information on these and other enhancements.
InsideSales.com System Release Notes.
PowerDialer for Salesforce System Release Notes.
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January 2013
We've added the a "Refresh" button to the Click-to-Call panel. This allows users to see recently updated information without having to log our or clear the browser cache. We have also updated the interface for hot and warm transfers to prevent users from accidentally disconnecting calls before transfers have completed.
See the release notes for more information on these and other enhancements.
InsideSales.com System Release Notes.
PowerDialer for Salesforce System Release Notes.
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December 2012
We've added the ability to limit the calls an agent receives to numbers with specific area codes. This is available for both the Insidesales.com and PowerDialer for Salesforce systems and can be activated by your Insidesales.com representative.
See the release notes for more information on this and other enhancements.
InsideSales.com System Release Notes.
PowerDialer for Salesforce System Release Notes.
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October 2012
In our InsideSales.com system, the user interface of the sidebar and Click-to-Call panels have received major upgrades.For the PowerDialer for Salesforce, we've updated the Click-to-Call call log link ability. It can now link to opportunity objects.
See the release notes for more information.
InsideSales.com System Release Notes.
PowerDialer for Salesforce System Release Notes.
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We added two new exciting features to our inbound system this month, including the ability to see if more than one record has the same inbound caller ID, and search on the fly for a different record with which to log an inbound call.We also streamlined the Salesforce employee management features to make them much easier to use, including a mass employee update tool.
See the release notes for more information.
Click here.
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This month we've added a new tool to preview dialer queries in Salesforce, making it easier for admins to create dynamic calling lists, and added a feature to set the order of immediate response "Call Now" actions.The biggest change, however, is that admins can now create their own custom dialer panels for Salesforce Click-to-Call, and assign them out to specific user roles.
Check out the release notes for more information.
Click here.
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July heats up with one of our biggest updates of the year. We've added the ability to route inbound calls directly to the record owner, or to the last caller using the IVR menu system; the ability to send call recordings to an off-site server location; and a new configuration tool for setting up user's dial control interface.These are some dramatic new enhancements, so be sure to check out the detailed release notes page and documentation.
Click here for more information.
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This was a fairly small release in terms of new features and updates, but we added new permissions for users sending emails to CC and BCC recipients, and enhanced the ACD system so that failover calls will play the original ACD whisper message to agents. This should help users better identify inbound call origins to work more effectively.
Click here for more information.
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This month's release adds a new option to mass update employee assignments to ACDs, initiatives and campaigns, making it much easier to manage employees in these areas.
We also added a new File Usage report to track how database storage is being used, and a new support option to help clients track and log incidents when dialer call quality is an issue.
The call quality enhancement must be enabled specifically for a client, so if your organization would like to use it, contact InsideSales.com support.
Click here for more information.
