The Why For Becoming Certified

ELF, ACD, STA— these acronyms have been among many “foreign” words I’ve heard floating around the office since recently starting my new job here at InsideSales.com. To be completely honest, I’m not extremely technology or software savvy. Yes, I can work a computer well, and yes, I have grown up in an Internet oriented world. But, when it comes to products such as a power dialer and lead management software, I am not an expert. Luckily, InsideSales.com has a solution that has helped not only my ignorance, but will likely influence my future performance as well in my specific job position. Onboarding is an intensive two week training that InsideSales.com offers its new employees. This training begins with an overview and history of the company, along with an office tour and paperwork completion. And then it all begins; this training course contains modules of information concerning the company and the various products it provides. It’s fast and it’s a lot of information. Quizzes and exams are required in order to certify. At first, I was extremely intimidated; give me something to edit or write and I’m just fine. But, give me a software database to deal with and my confidence shoots down-hill quickly. Those two weeks were a couple of the hardest, yet one of the most learning intensive periods of my life. As an administrative assistant, my job...

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