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Category: Remote Sales

New eBook – Maximizing Results through Inside Sales & Marketing Automation

Sales and Marketing are required to work together more than ever before. With the advent of the internet, prospects expect immediate results. That’s why it’s so important that marketing understand how they can get the right...

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How to Lower Your Cost-of-Sale: Leverage New Sales Automation Technologies and the Inside Sales Model

With the advent of remote communications technologies, the inside sales model is slowly pushing the outside sales model off to the side of the stage. Inside sales is the practice of using modern computer tools and technologies...

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Outside vs. Inside Sales: How to Best Improve Lead Management

The inside sales industry is increasingly gaining recognition for its efficiency in responding to leads and lead management. Last week, I was interviewed for the Sales Lead Management Association (SLMA) radio show (podcast) to...

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Building a Productive Sales Department: Equality of Lead Distribution and The Impossible Sales Trinity

One of our customers approached us with a dilemma they were facing: “Our reps are assigned to regions and we only have a few setters who set appointments for all the reps. We prioritize the leads we want our setters to call....

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Hosted Call Centers Bringing Customer Service Back to U.S. Soil

NPR recently ran a fascinating news article on the the return of call center outsourcing back to the U.S. through distributed, home-based service reps.

And for once, it was nice to see that something we’ve been evangelizing for a while now is coming to fruition: that hosted telephony and call center services increasingly provide value for companies who want to save costs on customer service and support, but want to keep reps based in the U.S.

The article states that the primary reason for the shift back from international call center outsourcing to U.S. domestic is very simple: it increases customer satisfaction, leading to longer-term customer loyalty and higher sales . . . .

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