TRUST

Operational

Maintenance July 11, 2019


Data Carrier Maintenance

Scheduled Start: 07/11/2019 10:00:00 PM MDT
Scheduled End: 07/12/2019 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

07/11/2019 10:00:00 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 7/11/19. This maintenance will begin Thursday at 10:00PM MDT and is expected to finish Friday at 03:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance July 18, 2019


Data Carrier Maintenance

Scheduled Start: 07/18/2019 10:00:00 PM MDT
Scheduled End: 07/19/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

07/08/2019 11:32:30 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 7/19/19. This maintenance will begin Thursday at 10:00PM MDT and is expected to finish Friday at 04:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2

East coast dialing issue

2019-07-02

Incident Log

6:30 AM MDT

The InsideSales.com Technology team is observing an issue with customers ability to make phone calls on the east coast. End users on the east coast may have experienced the inability to make and receive phone calls. We are noticing some telephony outages in the east coast and are working at routing around the issues. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:12 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:04am MDT we restored service to outbound calling with areas that were affected on the east coast and at 7:12am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19

Email issues with Playbooks

2019-07-19

Incident Log

10:49 AM MDT

The InsideSales.com Technology Team is observing an issue with email functionality with the Playbooks product. End users are experiencing difficulty with emailing from the Playbooks product. Only email functionality is affected, the ability to make phone calls with the Playbooks are functioning properly. We are aware of the issue and are actively working to restore service to email functionality in Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:46 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:46am MDT we restored service to the email functionality in the Playbooks product. InsideSales.com Technology Team

State: Investigating

Status: Operational

20
21
22
23
PowerDialer Salesforce
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2

East coast dialing issue

2019-07-02

Incident Log

6:30 AM MDT

The InsideSales.com Technology team is observing an issue with customers ability to make phone calls on the east coast. End users on the east coast may have experienced the inability to make and receive phone calls. We are noticing some telephony outages in the east coast and are working at routing around the issues. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:12 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:04am MDT we restored service to outbound calling with areas that were affected on the east coast and at 7:12am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
PowerDialer LMP
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2

East coast dialing issue

2019-07-02

Incident Log

6:30 AM MDT

The InsideSales.com Technology team is observing an issue with customers ability to make phone calls on the east coast. End users on the east coast may have experienced the inability to make and receive phone calls. We are noticing some telephony outages in the east coast and are working at routing around the issues. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:12 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:04am MDT we restored service to outbound calling with areas that were affected on the east coast and at 7:12am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Lead Management Platform
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Predictive Pipeline
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Firestorm
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Neuralytics
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Vision
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Gamification - Playbooks
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Powerstandings - PowerDialer
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Call Quality
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Inbound Calls
24
25
26

East coast outbound dialing

2019-06-26

Incident Log

8:18 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:33 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:25am MDT we restored service to the telephony component for our product by routing around the affected area. This issue only affected customers on the east coast of the United States. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:49 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing functionality. End users are experiencing connection errors specifically with making phone calls within the product. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:58am MDT we restored service to outbound calling with areas that were affected on the east coast and at 9:18am MDT we restored service to the inbound calling capabilities affected on the east coast as well. InsideSales.com Technology Team

State: Monitoring

Status: Operational

27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23