TRUST

Operational

Maintenance Calendar
Sun Mon Tue Wed Thu Fri Sat
 1  2  3  4  5 
 6  7  8  9 101112
13141516171819
20212223242526
2728293031

External Services

System Status Timeline

Playbooks
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
PowerDialer LMP
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2

PowerDialer issue on the Canada Pod.

2019-01-02

Incident Log

10:01 AM MST

The InsideSales.com Technology Team is observing an issue with PowerDialer product in the Canada Pod. End users are experiencing the inability to log into product. We are aware of the issue and are actively working to restore service to PowerDialer Product. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:07 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10am MST we restored service to the PowerDialer product in the Canada Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

3
4
5
6
7
8
9
10
11
12
13
14
15
16
PowerDialer Salesforce
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2

PowerDialer issue on the Canada Pod.

2019-01-02

Incident Log

10:01 AM MST

The InsideSales.com Technology Team is observing an issue with PowerDialer product in the Canada Pod. End users are experiencing the inability to log into product. We are aware of the issue and are actively working to restore service to PowerDialer Product. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:07 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10am MST we restored service to the PowerDialer product in the Canada Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

3
4
5
6
7
8
9
10
11
12
13
14
15
16
PowerDialer Dynamics
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Lead Management Platform
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Predictive Pipeline
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Firestorm
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14

Firestorm Disruption

2019-01-14

Incident Log

1:05 PM MST

The InsideSales.com Technology Team is observing an issue with the Firestorm product. End users are experiencing the inability to log into the product. We are aware of the issue and are actively working to restore service to the Firestorm product. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:15 PM MST

We experienced an unexpected error with the roll out process to the Firestorm Product at 1:05 PM MST to 1:15 PM MST. During this time frame, users would not have been able to log into the Firestorm Product. The release was rolled back to remedy the issue. We are currently investigating to find the root cause.

State: Resolved

Status: Operational

15
16
Neuralytics
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Vision
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
PowerStandings
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Call Quality
18
19
20
21
22
23
24
25
26
27

Telephony/Data Carrier Outage

2018-12-27

Incident Log

10:00 AM MST

The InsideSales.com Technology Team is observing an issue this morning with several telephony/data carriers. Several carriers in the US have experienced an outage this morning. End users may experience some delays with using the InsideSales.com products. We are aware of the situation and currently monitoring it's progress. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

11:06 AM MST

The InsideSales.com Technology Team has removed one of the telephony carriers with the most network degradation. This should improve the quality of the phone calls for end users on the PowerDialer and Playbooks products. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

2:08 PM MST

The InsideSales.com Technology team is noticing increased levels of call quality with the PowerDialer and Playbooks products due to the events of this morning. The affected carriers are continuing to work through their networks to resolve the underlying issue.

State: Identified

Status: Degraded Performance

9:21 AM MST

The affected carrier continues to work through their network disruption. We will likely see elevated levels of call quality issues throughout the US today like we did yesterday. We will continue to keep everyone updated on the situation as it unfolds. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:49 PM MST

The InsideSales.com Technology team was informed that the Century Link service outage has been resolved and corrected today. We should see improved levels and normal levels of call quality resume on Monday. InsideSales.com Technology Team

State: Resolved

Status: Operational

28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Inbound Calls
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7

Some inbound calls not routing to available agents

2019-01-07

Incident Log

6:34 AM MST

The InsideSales.com Technology Team is observing an elevated reporting of call quality issues with the PowerDialer product. Some end users are experiencing the inbound call not routing/connecting to their phone numbers. We are aware of the issue and are actively working to resolve this inbound issue. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

6:48 AM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 6:48am MST we restored service to the affect calls routing to available agents, by removing out an affected telephony server that was not routing inbound calls correctly. InsideSales.com Technology Team

State: Resolved

Status: Operational

8
9

Inbound Calls not routing correctly

2019-01-09

Incident Log

1:40 PM MST

The InsideSales.com Technology Team has detected a possible issue with inbound call routing. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

1:48 PM MST

The InsideSales.com Technology Team is observing an issue with inbound call routing. End users are experiencing inbound calls not routing correctly within the PowerDialer. We are aware of the issue and are actively working to restore service to inbound functionality. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

1:57 PM MST

The InsideSales.com Technology Team has identified the underlying issue with the inbound routing issue. End users should see inbound functionality beginning to return to normal. We are aware of the issue and are actively working to restore service to the inbound functionality. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

2:03 PM MST

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:58pm MST we restored service to the inbound functionality within the PowerDialer product. InsideSales.com Technology Team

State: Resolved

Status: Operational

10
11
12
13
14
15
16