Trust

Operational

Maintenance September 5, 2017


Telephony Carrier Maintenance

Scheduled Start: 09/05/2017 10:00:00 PM MDT
Scheduled End: 09/06/2017 3:00:00 AM MDT

Products Affected

Call Quality

Regions Affected

North America

Notes

08/17/2017 11:10:09 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers' will be conducting maintenance on Tuesday, September 5, 2017 The time frame for this maintenance will begin Tuesday at 10:00 PM MDT (12:00 AM Eastern) and is expected to finish Wednesday at 3:00 AM MDT (6:00 AM Eastern). End users may experience some downtime with voice services during the maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 6, 2017


Network Carrier Maintenance

Scheduled Start: 09/06/2017 12:00:00 AM MDT
Scheduled End: 09/06/2017 6:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
PowerStandings
Inbound Calls

Regions Affected

North America

Notes

09/05/2017 10:51:16 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting network maintenance on Wed, September 6, 2017. This maintenance will begin 12:00 AM MDT and is expected to finish at 6:00 AM MDT. End users may experience slowness and sporadic downtime with data services during this maintenance window. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 7, 2017


Network Carrier Maintenance

Scheduled Start: 09/07/2017 3:01:00 PM MDT
Scheduled End: 09/07/2017 7:01:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer Dynamics
PowerStandings
Inbound Calls

Regions Affected

North America

Notes

08/25/2017 3:17:25 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Thursday, September 7, 2017 through Friday September 8, 2017. This maintenance will begin Thursday at 9:01 PM GMT (3:01 MT) and is expected to finish Friday at 1:01 AM GMT (7:01 PM MT). End users may experience a 11 - 30 minute downtime window with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 12, 2017


Network Carrier Maintenance

Scheduled Start: 09/12/2017 11:00:00 PM MDT
Scheduled End: 09/13/2017 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings

Regions Affected

Europe

Notes

09/01/2017 3:24:00 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Tuesday, September 12, 2017 through Wednesday September 13, 2017. This maintenance will begin Tuesday at 11:00 PM MT and is expected to finish Wednesday at 5:00 AM MT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


System Maintenance

Scheduled Start: 09/12/2017 5:00:00 PM MDT
Scheduled End: 09/12/2017 7:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer Dynamics
Neuralytics

Regions Affected

Europe

Notes

09/12/2017 4:09:58 PM MDT - The InsideSales.com Technology Team will be performing system maintenance on September 12, 2017 from 5:00pm MT to 7:00pm MST. We are not expecting any customer impact during this maintenance time frame. InsideSales.com Technology Team


Maintenance September 14, 2017


Network Carrier Maintenance

Scheduled Start: 09/14/2017 11:00:00 PM MDT
Scheduled End: 09/15/2017 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings

Regions Affected

North America

Notes

09/01/2017 3:27:00 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Thursday, September 14, 2017 through Friday September 15, 2017. This maintenance will begin Thursday at 11:00 PM MT and is expected to finish Friday at 5:00 AM MT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 20, 2017


Data Carrier Maintenance

Scheduled Start: 09/20/2017 11:00:00 AM MDT
Scheduled End: 09/20/2017 3:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer Dynamics
HD Forecast
Neuralytics
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

09/05/2017 9:17:33 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Wed. September 20, 2017. The time frame for this maintenance will begin at 11:00 AM MDT (11:00 PM GMT Sept. 19, 2017) and is expected to finish at 3:00 PM MDT (3:00 AM GMT Sept 20, 2017) the following morning. This maintenance will focus on a communication circuit between our data centers. End users may experience downtime during the maintenance, where access to our products would be unavailable and telephony traffic will be unable to route the phone call. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Network Carrier Maintenance

Scheduled Start: 09/20/2017 12:00:00 AM MDT
Scheduled End: 09/20/2017 6:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings

Regions Affected

North America

Notes

09/14/2017 3:23:37 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Wednesday, September 20, 2017. This maintenance will begin Wednesday at 12:00 AM MT and is expected to finish Wednesday at 6:00 AM MT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Playbooks Call Recording Issue

2017-09-14

Incident Log

1:21 PM MDT

The InsideSales.com Technology team is observing an issue with Playbooks product. End users might experience some delay with re-playing a recorded phone call. We are aware of the issue and are actively working to restore this functionality with Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:19 PM MDT

The InsideSales.com Technology team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer LMP
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Powerstandings issue

2017-08-29

Incident Log

9:51 AM MDT

The InsideSales.com Technology team is observing that PowerStandings product is not able to update information to the product. End users will experience the PowerStandings product not updating since 9:00am MDT this morning. We are aware of the issue and are actively working to restore service to the PowerStandings product. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

11:36 AM MDT

The InsideSales.com Technology team have an update with the PowerStandings issue today. We are continuing to diagnosis the root cause with the PowerStandings product. We foresee PowerStandings will not update for the rest of the day (8/29/2017). We expect this issue with PowerStandings to be resolved by end of day. We will continue to post updates to the Trust Site as we progress through this issue. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

2:57 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 3pm MDT we restored service to the PowerStandings product. The issue has been resolved and PowerStandings has been logging activity. While we anticipate that this will continue to log data correctly going forward, there is a gap in the PowerStandings data for all affected customers ranging from 8:09am MDT until around 3pm MDT on August 29th. Our development team will be working to synchronize the missing PowerStandings logs so that Weekly and Monthly Powerstandings dashboards and leaderboards will accurately display today’s data within those totals. We will provide an update if the missing logs have not been updated. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:24 PM MDT

The InsideSales.com Technology team has completed migrating PowerStandings data to ensure data integrity. This incident has been resolved and will now be closed out. InsideSales.com Technology Team

State:

Status: Operational

PowerStandings and PowerDialer issue.

2017-08-29

Incident Log

8:20 AM MDT

The InsideSales.com Technology team is observing an issue with PowerStandings and Playbooks product. Some end users are experiencing a delayed response in making phone calls with the PowerDialer and and delays in updates to the PowerStandings product. We are aware of the issue and are actively working to restore service to PowerDialer and PowerStandings. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:50 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:50am MDT we restored service to the PowerDialer product. There is still an issue with the PowerStandings product and there is a separate incident for that issue. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer Salesforce
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Powerstandings issue

2017-08-29

Incident Log

9:51 AM MDT

The InsideSales.com Technology team is observing that PowerStandings product is not able to update information to the product. End users will experience the PowerStandings product not updating since 9:00am MDT this morning. We are aware of the issue and are actively working to restore service to the PowerStandings product. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

11:36 AM MDT

The InsideSales.com Technology team have an update with the PowerStandings issue today. We are continuing to diagnosis the root cause with the PowerStandings product. We foresee PowerStandings will not update for the rest of the day (8/29/2017). We expect this issue with PowerStandings to be resolved by end of day. We will continue to post updates to the Trust Site as we progress through this issue. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

2:57 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 3pm MDT we restored service to the PowerStandings product. The issue has been resolved and PowerStandings has been logging activity. While we anticipate that this will continue to log data correctly going forward, there is a gap in the PowerStandings data for all affected customers ranging from 8:09am MDT until around 3pm MDT on August 29th. Our development team will be working to synchronize the missing PowerStandings logs so that Weekly and Monthly Powerstandings dashboards and leaderboards will accurately display today’s data within those totals. We will provide an update if the missing logs have not been updated. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:24 PM MDT

The InsideSales.com Technology team has completed migrating PowerStandings data to ensure data integrity. This incident has been resolved and will now be closed out. InsideSales.com Technology Team

State:

Status: Operational

PowerStandings and PowerDialer issue.

2017-08-29

Incident Log

8:20 AM MDT

The InsideSales.com Technology team is observing an issue with PowerStandings and Playbooks product. Some end users are experiencing a delayed response in making phone calls with the PowerDialer and and delays in updates to the PowerStandings product. We are aware of the issue and are actively working to restore service to PowerDialer and PowerStandings. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:50 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:50am MDT we restored service to the PowerDialer product. There is still an issue with the PowerStandings product and there is a separate incident for that issue. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer Dynamics
23
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Powerstandings issue

2017-08-29

Incident Log

9:51 AM MDT

The InsideSales.com Technology team is observing that PowerStandings product is not able to update information to the product. End users will experience the PowerStandings product not updating since 9:00am MDT this morning. We are aware of the issue and are actively working to restore service to the PowerStandings product. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

11:36 AM MDT

The InsideSales.com Technology team have an update with the PowerStandings issue today. We are continuing to diagnosis the root cause with the PowerStandings product. We foresee PowerStandings will not update for the rest of the day (8/29/2017). We expect this issue with PowerStandings to be resolved by end of day. We will continue to post updates to the Trust Site as we progress through this issue. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

2:57 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 3pm MDT we restored service to the PowerStandings product. The issue has been resolved and PowerStandings has been logging activity. While we anticipate that this will continue to log data correctly going forward, there is a gap in the PowerStandings data for all affected customers ranging from 8:09am MDT until around 3pm MDT on August 29th. Our development team will be working to synchronize the missing PowerStandings logs so that Weekly and Monthly Powerstandings dashboards and leaderboards will accurately display today’s data within those totals. We will provide an update if the missing logs have not been updated. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:24 PM MDT

The InsideSales.com Technology team has completed migrating PowerStandings data to ensure data integrity. This incident has been resolved and will now be closed out. InsideSales.com Technology Team

State:

Status: Operational

PowerStandings and PowerDialer issue.

2017-08-29

Incident Log

8:20 AM MDT

The InsideSales.com Technology team is observing an issue with PowerStandings and Playbooks product. Some end users are experiencing a delayed response in making phone calls with the PowerDialer and and delays in updates to the PowerStandings product. We are aware of the issue and are actively working to restore service to PowerDialer and PowerStandings. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:50 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:50am MDT we restored service to the PowerDialer product. There is still an issue with the PowerStandings product and there is a separate incident for that issue. InsideSales.com Technology Team

State:

Status: Operational

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Lead Management Platform
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HD Forecast
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Neuralytics
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Vision
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PowerStandings
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Powerstandings issue

2017-08-29

Incident Log

8:59 AM MDT

The InsideSales.com Technology team is observing an issue with the PowerStandings product. End users are experiencing delays with updates to the product. We are aware of the issue and are actively working to restore service to PowerStandings. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

9:51 AM MDT

The InsideSales.com Technology team is observing that PowerStandings product is not able to update information to the product. End users will experience the PowerStandings product not updating since 9:00am MDT this morning. We are aware of the issue and are actively working to restore service to the PowerStandings product. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

11:36 AM MDT

The InsideSales.com Technology team have an update with the PowerStandings issue today. We are continuing to diagnosis the root cause with the PowerStandings product. We foresee PowerStandings will not update for the rest of the day (8/29/2017). We expect this issue with PowerStandings to be resolved by end of day. We will continue to post updates to the Trust Site as we progress through this issue. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

2:57 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 3pm MDT we restored service to the PowerStandings product. The issue has been resolved and PowerStandings has been logging activity. While we anticipate that this will continue to log data correctly going forward, there is a gap in the PowerStandings data for all affected customers ranging from 8:09am MDT until around 3pm MDT on August 29th. Our development team will be working to synchronize the missing PowerStandings logs so that Weekly and Monthly Powerstandings dashboards and leaderboards will accurately display today’s data within those totals. We will provide an update if the missing logs have not been updated. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:24 PM MDT

The InsideSales.com Technology team has completed migrating PowerStandings data to ensure data integrity. This incident has been resolved and will now be closed out. InsideSales.com Technology Team

State:

Status: Operational

PowerStandings and PowerDialer issue.

2017-08-29

Incident Log

8:20 AM MDT

The InsideSales.com Technology team is observing an issue with PowerStandings and Playbooks product. Some end users are experiencing a delayed response in making phone calls with the PowerDialer and and delays in updates to the PowerStandings product. We are aware of the issue and are actively working to restore service to PowerDialer and PowerStandings. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:50 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 8:50am MDT we restored service to the PowerDialer product. There is still an issue with the PowerStandings product and there is a separate incident for that issue. InsideSales.com Technology Team

State:

Status: Operational

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Call Quality
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Call Quality Issue

2017-09-13

Incident Log

7:00 AM MDT

The InsideSales.com Technology team is observing an issue with call quality with the PowerDialer. A small percentage of end users are experiencing their agent legs not connecting properly to the PowerDialer. We are aware of the issue and are actively working to restore this call quality issue. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:45 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 7:10am MDT we restored service to the call quality issue we experienced this morning. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Inbound Calls
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