Trust

Operational

Maintenance July 6, 2017


Hardware maintenance

Scheduled Start: 07/06/2017 10:00:00 PM MDT
Scheduled End: 07/06/2017 10:30:00 PM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
Lead Management Platform
PowerStandings
Inbound Calls

Regions Affected

North America

Notes

07/06/2017 6:10:27 PM MDT - The InsideSales.com Technology team will be conducting maintenance on Thursday July 6, 2017. The time frame for this maintenance will begin at 10:00pm MDT and is expected to finish around 10:30pm MDT. This maintenance will focus on needed work at our data center in Utah. End users will not be impacted by this maintenance window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance July 13, 2017


Regional Telephony Maintenance

Scheduled Start: 07/13/2017 11:00:00 PM MDT
Scheduled End: 07/14/2017 5:00:00 AM MDT

Products Affected

Call Quality

Regions Affected

North America

Notes

06/20/2017 3:22:30 PM MDT - One of our telephony carriers will be doing maintenance from 11:00pm MDT (5:00 GMT) to 5:00am MDT (11:00 GMT). This maintenance is EU specific and will not affect our North American locations. InsideSales.com Technology Team


Maintenance July 17, 2017


Telephony Carrier Maintenance

Scheduled Start: 07/17/2017 11:59:00 PM MDT
Scheduled End: 07/18/2017 4:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

07/13/2017 2:38:00 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers' will be conducting maintenance on Monday. July 17, 2017. The time frame for this maintenance will begin at 11:59 PM MDT (5:59 AM GMT-4) and is expected to finish on Tuesday, July 18, 2017 at 4:00 AM MDT (10:00 AM GMT-4). End users may experience 2 outages, up to 1 hour in length.


Maintenance July 19, 2017


Telephony Carrier Maintenance

Scheduled Start: 07/19/2017 11:59:00 PM MDT
Scheduled End: 07/20/2017 6:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Call Quality
Inbound Calls

Regions Affected

North America

Notes

07/13/2017 2:46:18 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers' will be conducting maintenance on Wednesday. July 19, 2017. The time frame for this maintenance will begin at 11:59 PM MDT (5:59 AM GMT-4) and is expected to finish on Thursday, July 20, 2017 at 6:00 AM MDT (12:00 PM GMT-4). End users may experience intermittent connectivity to the internet lasting no longer than 1 to 5 minutes . These intermittent outages will occur no longer than 30 minutes.


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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PowerDialer LMP
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Login issue

2017-07-06

Incident Log

4:54 PM MDT

The InsideSales.com Technology team has detected a possible issue with the PowerDialer products. We will be posting additional information as we get it or within the next 10 to 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:00 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer products. End users are currently experiencing the inability to make and receive phone calls with the product. We are aware of the issue and are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

5:17 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer products. End users are currently unable to log into their account with the PowerDialer and unable to interact with the InsideSales tab in the Salesforce CRM. We are aware of the issue and are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:29 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 5:22pm MDT) we restored service to the PowerDialer products and end users are able to log in product to make and receive phone calls. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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PowerDialer Salesforce
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Login issue

2017-07-06

Incident Log

4:54 PM MDT

The InsideSales.com Technology team has detected a possible issue with the PowerDialer products. We will be posting additional information as we get it or within the next 10 to 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:00 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer products. End users are currently experiencing the inability to make and receive phone calls with the product. We are aware of the issue and are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

5:17 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer products. End users are currently unable to log into their account with the PowerDialer and unable to interact with the InsideSales tab in the Salesforce CRM. We are aware of the issue and are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:29 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 5:22pm MDT) we restored service to the PowerDialer products and end users are able to log in product to make and receive phone calls. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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PowerDialer Dynamics
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Login issue

2017-07-06

Incident Log

4:54 PM MDT

The InsideSales.com Technology team has detected a possible issue with the PowerDialer products. We will be posting additional information as we get it or within the next 10 to 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:00 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer products. End users are currently experiencing the inability to make and receive phone calls with the product. We are aware of the issue and are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

5:17 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer products. End users are currently unable to log into their account with the PowerDialer and unable to interact with the InsideSales tab in the Salesforce CRM. We are aware of the issue and are actively working to restore service to the PowerDialer products. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:29 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 5:22pm MDT) we restored service to the PowerDialer products and end users are able to log in product to make and receive phone calls. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Lead Management Platform
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HD Forecast
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Neuralytics
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Vision
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PowerStandings
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Call Quality
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Call Quality Issue

2017-06-29

Incident Log

8:25 AM MDT

The InsideSales.com Technology team is observing an issue with call quality coming out of our Virginia data center. End users are experiencing sporadic phone call quality coming out of our Virginia data center. We are aware of the issue and are actively working to restore call quality to the Virginia data center. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:05 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At time, 8:59am MDT we removed the affected telephony carrier from our call routing, resulting in removing the whisper message being played with that specific carrier. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Inbound Calls
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Inbound Routing

2017-07-20

Incident Log

2:55 PM MDT

The InsideSales.com Technology team is observing an issue with inbound routing. End users are experiencing delays with routing of inbound calls and in some cases the inbound call not routing at all. We are aware of the issue and are actively working to restore inbound functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:29 PM MDT

The InsideSales.com Technology team has identified the underlying issue with inbound routing. At 3:21pm MST) we restored service to the inbound routing functionality. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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