Trust

Operational

Maintenance December 10, 2016


System Maintenance

Scheduled Start: 12/10/2016 8:00:00 PM MST
Scheduled End: 12/11/2016 2:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
HD Forecast
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America
Europe

Notes

12/09/2016 5:04:36 PM MST - The InsideSales.com Technology team will be performing system maintenance this Saturday night. The maintenance will start at 8pm MST on the 10th of Dec and finish at 2am MST on the 11th of Dec. During this time there will be sporadic access to the InsideSales.com products. At 10pm MST we also expect a 30 minute window where all of our products will be unavailable due to some key hardware adjustments. We appreicate your patience and will get everything back to normal quickly. Have a great weekend. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
11
12
13
14
15

InsideSales.com Service Disruption

2016-11-15

Incident Log

12:03 PM MST

The InsideSales.com Technology team is observing a degraded performance with our PowerDialer products We are aware of the issue and are actively working towards a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:06 PM MST

The InsideSales.com Technology Team is observing a service disruption with the functionality with the PowerDialer products. We are aware of the issue and are actively working on resolving the issue as quickly as possible. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

12:44 PM MST

The InsideSales.com Technology Team continues to experience a service disruption with our database layer of our product. We are actively working on this incidient towards resolution with every available resource. Our next update to the Trust Site will be at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:02 PM MST

The InsideSales.com Technology Team is observing the full functionality and operational status of the InsideSales.com products. We are now monitoring the situation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16
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20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
PowerDialer LMP
11
12
13
14
15

InsideSales.com Service Disruption

2016-11-15

Incident Log

12:03 PM MST

The InsideSales.com Technology team is observing a degraded performance with our PowerDialer products We are aware of the issue and are actively working towards a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:06 PM MST

The InsideSales.com Technology Team is observing a service disruption with the functionality with the PowerDialer products. We are aware of the issue and are actively working on resolving the issue as quickly as possible. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

12:44 PM MST

The InsideSales.com Technology Team continues to experience a service disruption with our database layer of our product. We are actively working on this incidient towards resolution with every available resource. Our next update to the Trust Site will be at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:02 PM MST

The InsideSales.com Technology Team is observing the full functionality and operational status of the InsideSales.com products. We are now monitoring the situation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:32 PM MST

The InsideSales.com Technology team has resolved this specific incident and we have a posted incident report on our community site. This incident will be closed out and the link is provided below for the incident report. http://community.insidesales.com/assets/files/IR_201601115b.pdf InsideSales.com Technology Team

State:

Status: Operational

16

Dialer cache not updating

2016-11-16

Incident Log

7:43 AM MST

The InsideSales.com Technology team is observing that dialer caches are not updating properly. We are aware of the issue and are actively working on the seeking a resolution to this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

8:11 AM MST

The InsideSales.com Technology team has corrected the incident and the dialer cache are now being processed. We are now monitoring the situation. InsideSales.com Technology Team.

State: Monitoring

Status: Operational

12:34 PM MST

The InsideSales.com Technology team has resolved this specific incident and we have a posted incident report on our community site. This incident will be closed out and the link is provided below for the incident report. http://community.insidesales.com/assets/files/IR_201601115b.pdf InsideSales.com Technology Team

State:

Status: Operational

17
18
19
20
21
22
23
24
25
26
27
28

Degraded Telephony Service

2016-11-28

Incident Log

12:10 PM MST

The InsideSales.com Technology team is observing a degraded service disruption with our inbound and outbound telephony traffic. We are aware of the issue and are actively working on the issue. We will have additional updates to the Trust site in the next 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:31 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 12:31pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:42 PM MST

The InsideSales.com Technology team is observing a degraded performance with our inbound and outbound telephony traffic. We are aware of the issue and are actively working toward a resolution of this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:54 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 1:54pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

29
30
1
2
3
4
5
6
7
8
9

Sporadic Degraded Telephony Performance

2016-12-09

Incident Log

1:30 PM MST

The InsideSales.com Technology team observed degraded performance for both inbound and outbound telephony traffic. We saw this sporadic degraded telephony performance between 1:30pm and 2:00pm MST. During this time frame the product was operational but with sporadic telephony performance. End users experienced during this time sporadic delays with making outbound calls and taking inbound calls. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:00 PM MST

The InsideSales.com Technology team is now monitoring the situation to ensure full operational capacity. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10
PowerDialer Salesforce
11
12
13
14
15

InsideSales.com Service Disruption

2016-11-15

Incident Log

12:03 PM MST

The InsideSales.com Technology team is observing a degraded performance with our PowerDialer products We are aware of the issue and are actively working towards a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:06 PM MST

The InsideSales.com Technology Team is observing a service disruption with the functionality with the PowerDialer products. We are aware of the issue and are actively working on resolving the issue as quickly as possible. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

12:44 PM MST

The InsideSales.com Technology Team continues to experience a service disruption with our database layer of our product. We are actively working on this incidient towards resolution with every available resource. Our next update to the Trust Site will be at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:02 PM MST

The InsideSales.com Technology Team is observing the full functionality and operational status of the InsideSales.com products. We are now monitoring the situation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:32 PM MST

The InsideSales.com Technology team has resolved this specific incident and we have a posted incident report on our community site. This incident will be closed out and the link is provided below for the incident report. http://community.insidesales.com/assets/files/IR_201601115b.pdf InsideSales.com Technology Team

State:

Status: Operational

16

Dialer cache not updating

2016-11-16

Incident Log

7:43 AM MST

The InsideSales.com Technology team is observing that dialer caches are not updating properly. We are aware of the issue and are actively working on the seeking a resolution to this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

8:11 AM MST

The InsideSales.com Technology team has corrected the incident and the dialer cache are now being processed. We are now monitoring the situation. InsideSales.com Technology Team.

State: Monitoring

Status: Operational

12:34 PM MST

The InsideSales.com Technology team has resolved this specific incident and we have a posted incident report on our community site. This incident will be closed out and the link is provided below for the incident report. http://community.insidesales.com/assets/files/IR_201601115b.pdf InsideSales.com Technology Team

State:

Status: Operational

17
18
19
20
21
22
23
24
25
26
27
28

Degraded Telephony Service

2016-11-28

Incident Log

12:10 PM MST

The InsideSales.com Technology team is observing a degraded service disruption with our inbound and outbound telephony traffic. We are aware of the issue and are actively working on the issue. We will have additional updates to the Trust site in the next 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:31 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 12:31pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:42 PM MST

The InsideSales.com Technology team is observing a degraded performance with our inbound and outbound telephony traffic. We are aware of the issue and are actively working toward a resolution of this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:54 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 1:54pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

29

Specific Seek Lists with PowerDialer for Saleforce degraded performance

2016-11-29

Incident Log

10:51 AM MST

The InsideSales.com Technology team is observing a degraded performance with outbound calling in the dialer. The PowerDialer for Salesforce was the only product affected and specifically some Seek Lists. We are aware of the issue and are actively working toward a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

11:27 AM MST

The InsideSales.com Technology team is observing full operational functionality with the affected Seek Lists in the PowerDialer for Salesforce product. Click the link for a complete incident report. http://community.insidesales.com/assets/files/IR_20161129.pdf This incident has been resolved and will be closed out.

State:

Status: Operational

30
1
2
3
4
5

Dialer Cache running but excluding records

2016-12-05

Incident Log

12:42 PM MST

The InsideSales.com Technology team is observing some concern with the dialer cache updating correctly. At the current time we are seeing less than 5% of our customers using the PowerDialer for Saleforce with Seek Lists affected by this issue. We are observing that the dialer cache is running but seems to be excluding more records than it should be. We are aware of the issue and are actively working toward a resolution. We will be posting updates to the Trust Site as we progress through this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:07 PM MST

The InsideSales.com Technology team continues to investigate this incident with the dialer cache. We are actively working on the issue and seeking a resolution as quickly as possible. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

3:00 PM MST

The InsideSales.com Technology team is now observing the dialer caches are pulling in the correct records for the affected Seek lists. We are now monitoring the situation to ensure full operation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

6
7
8
9

Sporadic Degraded Telephony Performance

2016-12-09

Incident Log

1:30 PM MST

The InsideSales.com Technology team observed degraded performance for both inbound and outbound telephony traffic. We saw this sporadic degraded telephony performance between 1:30pm and 2:00pm MST. During this time frame the product was operational but with sporadic telephony performance. End users experienced during this time sporadic delays with making outbound calls and taking inbound calls. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:00 PM MST

The InsideSales.com Technology team is now monitoring the situation to ensure full operational capacity. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10
PowerDialer Dynamics
11
12
13
14
15

InsideSales.com Service Disruption

2016-11-15

Incident Log

12:03 PM MST

The InsideSales.com Technology team is observing a degraded performance with our PowerDialer products We are aware of the issue and are actively working towards a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:06 PM MST

The InsideSales.com Technology Team is observing a service disruption with the functionality with the PowerDialer products. We are aware of the issue and are actively working on resolving the issue as quickly as possible. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

12:44 PM MST

The InsideSales.com Technology Team continues to experience a service disruption with our database layer of our product. We are actively working on this incidient towards resolution with every available resource. Our next update to the Trust Site will be at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:02 PM MST

The InsideSales.com Technology Team is observing the full functionality and operational status of the InsideSales.com products. We are now monitoring the situation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16
17
18
19
20
21
22
23
24
25
26
27
28

Degraded Telephony Service

2016-11-28

Incident Log

12:10 PM MST

The InsideSales.com Technology team is observing a degraded service disruption with our inbound and outbound telephony traffic. We are aware of the issue and are actively working on the issue. We will have additional updates to the Trust site in the next 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:31 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 12:31pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:42 PM MST

The InsideSales.com Technology team is observing a degraded performance with our inbound and outbound telephony traffic. We are aware of the issue and are actively working toward a resolution of this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:54 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 1:54pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

29
30
1
2
3
4
5
6
7
8
9

Sporadic Degraded Telephony Performance

2016-12-09

Incident Log

1:30 PM MST

The InsideSales.com Technology team observed degraded performance for both inbound and outbound telephony traffic. We saw this sporadic degraded telephony performance between 1:30pm and 2:00pm MST. During this time frame the product was operational but with sporadic telephony performance. End users experienced during this time sporadic delays with making outbound calls and taking inbound calls. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:00 PM MST

The InsideSales.com Technology team is now monitoring the situation to ensure full operational capacity. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10
Lead Management Platform
11
12
13
14
15

InsideSales.com Service Disruption

2016-11-15

Incident Log

12:03 PM MST

The InsideSales.com Technology team is observing a degraded performance with our PowerDialer products We are aware of the issue and are actively working towards a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:06 PM MST

The InsideSales.com Technology Team is observing a service disruption with the functionality with the PowerDialer products. We are aware of the issue and are actively working on resolving the issue as quickly as possible. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

12:44 PM MST

The InsideSales.com Technology Team continues to experience a service disruption with our database layer of our product. We are actively working on this incidient towards resolution with every available resource. Our next update to the Trust Site will be at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:02 PM MST

The InsideSales.com Technology Team is observing the full functionality and operational status of the InsideSales.com products. We are now monitoring the situation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16
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21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
HD Forecast
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
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5
6
7
8
9
10
Vision
11
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17
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29
30
1
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8

Vision Server Side product degraded performance

2016-12-08

Incident Log

3:30 PM MST

The InsideSales.com Technology team is observing a degraded performance with the Server Side only Vision product. End user may by experiencing a delay in email delivery with the Vision Server Side only product. We are aware of the issue and are actively working on a resolution. We will be providing additional updates through the Trust Site. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:59 PM MST

The InsideSales.com Technology team has identified the underlying concern of this incident. We are currently working on restoring connectivity with the Vision Server Side product. End users will experience a delay in email delivery and no email data will be lost. As we work through this incident we will continue to update the trust site. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

4:07 PM MST

The InsideSales.com Technology team is now observing the operational status of the Vision Server Side product. We are currently processing through the backlog of emails that need to be delivered. With we post another update when that backlog of emails have been processed. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:38 PM MST

The InsideSales.com Technology team is now observing full operational functionality with the Vision Server Side product. This incident has been resolved and will be closed out. InsideSales.com Technology Team

State:

Status: Operational

9
10
PowerStandings
11
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14
15
16
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20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
Call Quality
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
Inbound Calls
11
12
13
14
15

InsideSales.com Service Disruption

2016-11-15

Incident Log

12:03 PM MST

The InsideSales.com Technology team is observing a degraded performance with our PowerDialer products We are aware of the issue and are actively working towards a resolution. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:06 PM MST

The InsideSales.com Technology Team is observing a service disruption with the functionality with the PowerDialer products. We are aware of the issue and are actively working on resolving the issue as quickly as possible. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

12:44 PM MST

The InsideSales.com Technology Team continues to experience a service disruption with our database layer of our product. We are actively working on this incidient towards resolution with every available resource. Our next update to the Trust Site will be at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

1:02 PM MST

The InsideSales.com Technology Team is observing the full functionality and operational status of the InsideSales.com products. We are now monitoring the situation. InsideSales.com Technology Team

State: Monitoring

Status: Operational

16
17
18
19
20
21
22
23
24
25
26
27
28

Degraded Telephony Service

2016-11-28

Incident Log

12:10 PM MST

The InsideSales.com Technology team is observing a degraded service disruption with our inbound and outbound telephony traffic. We are aware of the issue and are actively working on the issue. We will have additional updates to the Trust site in the next 15 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:31 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 12:31pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:42 PM MST

The InsideSales.com Technology team is observing a degraded performance with our inbound and outbound telephony traffic. We are aware of the issue and are actively working toward a resolution of this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:54 PM MST

The InsideSales.com Technology team has identified the underlying concern. As of 1:54pm MST we were fully operational. We are now monitoring the situation to ensure operational status. InsideSales.com Technology Team

State: Monitoring

Status: Operational

29
30
1
2
3
4
5
6
7
8
9

Sporadic Degraded Telephony Performance

2016-12-09

Incident Log

1:30 PM MST

The InsideSales.com Technology team observed degraded performance for both inbound and outbound telephony traffic. We saw this sporadic degraded telephony performance between 1:30pm and 2:00pm MST. During this time frame the product was operational but with sporadic telephony performance. End users experienced during this time sporadic delays with making outbound calls and taking inbound calls. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:00 PM MST

The InsideSales.com Technology team is now monitoring the situation to ensure full operational capacity. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10
/n