TRUST

Operational

Maintenance October 9, 2019


Data Carrier Maintenance

Scheduled Start: 10/09/2019 11:00:00 PM MDT
Scheduled End: 10/10/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/07/2019 12:35:18 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 10/09/2019. This maintenance will begin Wednesday at 11:00 PM MDT and is expected to finish Thursday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance October 10, 2019


Data Carrier Maintenance

Scheduled Start: 10/10/2019 11:00:00 PM MDT
Scheduled End: 10/11/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/07/2019 2:24:10 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 10/10/2019. This maintenance will begin Thursday at 11:00 PM MDT and is expected to finish Friday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance October 14, 2019


Data Carrier Maintenance

Scheduled Start: 10/14/2019 11:00:00 PM MDT
Scheduled End: 10/15/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/03/2019 8:05:00 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Sunday, 10/14/2019. This maintenance will begin Monday at 11:00 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance October 15, 2019


Data Carrier Maintenance

Scheduled Start: 10/15/2019 10:00:00 PM MDT
Scheduled End: 10/16/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/15/2019 6:49:28 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 10/15/2019. This maintenance will begin Tuesday at 10:00 PM MDT and is expected to finish Wednesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance October 17, 2019


Data Carrier Maintenance

Scheduled Start: 10/17/2019 10:30:00 PM MDT
Scheduled End: 10/18/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/03/2019 8:08:49 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 10/17/2019. This maintenance will begin Thursday at 10:30 PM MDT and is expected to finish Friday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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1
2

Playbooks functionality issue on Azure

2019-10-02

Incident Log

9:41 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks functionality on the Azure Pod. End users are experiencing slowness in response time with Playbooks product. We are aware of the issue and are actively working to restore service to Playbooks functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:45 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:45am MDT we restored service to the Playbooks functionality. InsideSales.com Technology Team

State: Monitoring

Status: Operational

3
4
5
6
7
8

Playbooks Azure Pod, Task loading issue

2019-10-08

Incident Log

10:05 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks functionality on the Azure Pod. End users are experiencing sporadic slowness in response time with Tasks loading correctly. We are aware of the issue and are actively working to restore service to Playbooks functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:02 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 12:30pm MDT we restored service to the Playbooks functionality on the Azure Pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

9
10
11
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

10:23 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US1 Pod. End users are experiencing slowness or the inability to import prospects with Salesforce. We see that this issue started around 9:33am MDT. We are aware of the issue and are actively working to restore service to import prospect functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:40 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:40am MDT we restored service to the import prospect functionality in the Playbooks US1 Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17

Sending emails issue on Playbooks EUS Pod

2019-10-17

Incident Log

8:01 AM MDT

The InsideSales.com Technology Team is observing an issue with sending emails on the Playbooks EUS Pod. End users are not seeing their respective emails delivered correctly. We are aware of the issue and are actively working to restore service to the email functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:48 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:49am MDT we restored service to the email functionality on the Playbooks EUS Pod. No emails were lost during this issue. InsideSales.com Technology Team

State: Resolved

Status: Operational

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19
PowerDialer Salesforce
20
21
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24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
PowerDialer LMP
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
Lead Management Platform
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Predictive Pipeline
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Firestorm
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Neuralytics
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Vision
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Gamification - Playbooks
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Powerstandings - PowerDialer
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Call Quality
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
Inbound Calls
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19