TRUST

Operational

Maintenance August 1, 2019


Data Carrier Maintenance

Scheduled Start: 08/01/2019 11:00:00 PM MDT
Scheduled End: 08/02/2019 5:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/02/2019 5:47:04 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/01/2019. This maintenance will begin Thursday at 11:00PM MDT and is expected to finish Friday at 05:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 4, 2019


Data Carrier Maintenance

Scheduled Start: 08/04/2019 11:00:00 PM MDT
Scheduled End: 08/05/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

07/30/2019 11:25:00 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Sunday, 08/05/2019. This maintenance will begin Sunday at 11:00PM MDT and is expected to finish Monday at 05:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 6, 2019


Data Carrier Maintenance

Scheduled Start: 08/06/2019 10:00:00 PM MDT
Scheduled End: 08/07/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/08/2019 7:57:04 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 08/08/2019. This maintenance will begin Wednesday at 10:00PM MDT and is expected to finish Thursday at 04:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Data Carrier Maintenance

Scheduled Start: 08/06/2019 10:00:00 PM MDT
Scheduled End: 08/07/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/07/2019 10:21:00 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 08/06/2019. This maintenance will begin Wednesday at 10:00PM MDT and is expected to finish Friday at 04:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 7, 2019


Data Carrier Maintenance

Scheduled Start: 08/07/2019 10:30:00 PM MDT
Scheduled End: 08/08/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/02/2019 5:37:38 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 08/07/2019. This maintenance will begin Wednesday at 10:30PM MDT and is expected to finish Thursday at 05:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 8, 2019


Data Carrier Maintenance

Scheduled Start: 08/08/2019 10:30:00 PM MDT
Scheduled End: 08/09/2019 5:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/02/2019 5:41:54 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/08/2019. This maintenance will begin Thursday at 10:30PM MDT and is expected to finish Friday at 05:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Data Carrier Maintenance

Scheduled Start: 08/08/2019 10:00:00 PM MDT
Scheduled End: 08/09/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/08/2019 6:42:32 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/08/2019. This maintenance will begin Thursday at 10:00PM MDT and is expected to finish Friday at 4:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 15, 2019


Data Carrier Maintenance

Scheduled Start: 08/15/2019 10:00:00 PM MDT
Scheduled End: 08/16/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/08/2019 11:15:38 PM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/15/2019. This maintenance will begin Thursday at 10:00PM MDT and is expected to finish Friday at 4:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 19, 2019


Data Carrier Maintenance

Scheduled Start: 08/19/2019 10:00:00 PM MDT
Scheduled End: 08/20/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/15/2019 7:13:15 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/19/2019. This maintenance will begin Thursday at 10:00PM MDT and is expected to finish Friday at 4:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 22, 2019


Data Carrier Maintenance

Scheduled Start: 08/22/2019 11:00:00 PM MDT
Scheduled End: 08/23/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/20/2019 12:15:30 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/22/2019. This maintenance will begin Thursday at 11:00 PM MDT and is expected to finish Friday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Data Carrier Maintenance

Scheduled Start: 08/22/2019 10:30:00 PM MDT
Scheduled End: 08/23/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

08/19/2019 5:29:34 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/22/2019. This maintenance will begin Thursday at 10:30PM MDT and is expected to finish Friday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Europe Data Carrier Maintenance

Scheduled Start: 08/22/2019 5:00:00 PM MDT
Scheduled End: 08/23/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/15/2019 7:40:07 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/22/2019. This maintenance will begin Thursday at 12:00AM (BST London Time) and is expected to finish Thurday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 23, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/23/2019 5:00:00 PM MDT
Scheduled End: 08/24/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/16/2019 7:54:10 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Friday, 08/23/2019. This maintenance will begin Friday at 12:00AM (BST London Time) and is expected to finish Friday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 24, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/24/2019 5:00:00 PM MDT
Scheduled End: 08/25/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/16/2019 7:57:01 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Saturday, 08/24/2019. This maintenance will begin Saturday at 12:00AM (BST London Time) and is expected to finish Saturday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 25, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/25/2019 5:00:00 PM MDT
Scheduled End: 08/26/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/16/2019 7:59:44 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Sunday, 08/25/2019. This maintenance will begin Sunday at 12:00AM (BST London Time) and is expected to finish Sunday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 26, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/26/2019 5:00:00 PM MDT
Scheduled End: 08/27/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/19/2019 5:40:59 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 08/26/2019. This maintenance will begin Monday at 12:00AM (BST London Time) and is expected to finish Monday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 27, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/27/2019 5:00:00 PM MDT
Scheduled End: 08/28/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/19/2019 5:44:25 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 08/27/2019. This maintenance will begin Tuesday at 12:00AM (BST London Time) and is expected to finish Tuesday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 28, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/28/2019 5:00:00 PM MDT
Scheduled End: 08/29/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/19/2019 5:48:47 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday 08/25/2019. This maintenance will begin Wednesday at 12:00AM (BST London Time) and is expected to finish Wednesday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance August 29, 2019


Europe Data Carrier Maintenance

Scheduled Start: 08/29/2019 5:00:00 PM MDT
Scheduled End: 08/29/2019 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
Predictive Pipeline
Firestorm
Neuralytics
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

08/19/2019 5:56:22 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/29/2019. This maintenance will begin Thursday at 12:00AM (BST London Time) and is expected to finish Thursday at 6:00AM BST London Time. Customers could see periods of downtime lasting from 20 to 30 minutes during multiple maintenance windows between 00:00 - 06:00 (BST London time) We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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1

Email Issues with Playbooks

2019-08-02

Incident Log

6:45 PM MDT

The InsideSales.com Technology Team is observing an issue with email functionality with the Playbooks product. End users are experiencing difficulty with emailing from the Playbooks product. Only email functionality is affected, the ability to make phone calls with the Playbooks are functioning properly. We are aware of the issue and are actively working to restore service to email functionality in Playbooks. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

7:39 PM MDT

The InsideSales.com Technology Team at 7:35pm MDT has restored service to the email functionality with the Playbooks product on the US3 Pod. For the customers who were affected by this issue will be contacted by our Customer Success teams to address this issue and make the needed configurations to ensure the delivery of their emails. InsideSales.com Technology Team

State: Monitoring

Status: Operational

2
3
4
5
6
7
8

Task sync issue with Playbooks on US3 Pod

2019-08-08

Incident Log

10:47 AM MDT

The InsideSales.com Technology Team is observing an issue with CRM sync with Playbooks product on US3. End users are experiencing delays in information syncing from Playbooks on the US3 Pod and Salesforce. We are aware of the issue and are actively working to restore service to CRM sync functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:07 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:01 MDT we restored service to the CRM sync functionality on the Playbooks US3 product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Integration connection issue with Salesforce

2019-08-08

Incident Log

2:50 PM MDT

The InsideSales.com Technology Team is observing an issue with Authentication Services with Salesforce. End users are experiencing a login error when trying to login into Salesforce through the Playbooks product. We are aware of the issue and looking for updates from Salesforce when this issue will be corrected. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

7:00 PM MDT

The InsideSales.com Technology Team has been informed that the oath service with SalesForce has been restored. At (07:00pm MDT) SalesForce restored Authentication Services. InsideSales.com Technology Team

State: Resolved

Status: Operational

9
10
11
12
13
14

Email issues with Playbooks Azure

2019-08-14

Incident Log

6:56 AM MDT

The InsideSales.com Technology Team is observing an issue with email functionality with the Playbooks Azure product. End users are experiencing difficulty with emailing from the Playbooks Azure product. Only email functionality is affected, the ability to make phone calls with the Playbooks are functioning properly. We are aware of the issue and are actively working to restore service to email functionality in Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

7:10 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:10am MDT we restored service to the email functionality in the Playbooks product. InsideSales.com Technology Team

State: Resolved

Status: Operational

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21
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23
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25
PowerDialer Salesforce
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Inbound routing issues

2019-08-23

Incident Log

7:30 AM MDT

The InsideSales.com Technology Team is observing an issue with routing inbound calls correctly. End users are experiencing issues with inbound calls routing correctly for the LMP and PowerDialer for Salesforce products. We are aware of the issue and are actively working to restore inbound functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:39 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:50am MDT we restored inbound routing functionality to the LMP and PowerDialer for Salesforce products. InsideSales.com Technology Team

State: Resolved

Status: Operational

24
25
PowerDialer LMP
27
28
29
30
31
1
2
3
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5
6
7
8
9
10
11
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13
14
15
16
17
18
19
20
21
22
23

Inbound routing issues

2019-08-23

Incident Log

7:30 AM MDT

The InsideSales.com Technology Team is observing an issue with routing inbound calls correctly. End users are experiencing issues with inbound calls routing correctly for the LMP and PowerDialer for Salesforce products. We are aware of the issue and are actively working to restore inbound functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:39 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:50am MDT we restored inbound routing functionality to the LMP and PowerDialer for Salesforce products. InsideSales.com Technology Team

State: Resolved

Status: Operational

24
25
Lead Management Platform
27
28
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30
31
1
2
3
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5
6
7
8
9
10
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14
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18
19
20
21
22
23
24
25
Predictive Pipeline
27
28
29
30
31
1
2
3
4
5
6
7
8
9
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11
12
13
14
15
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18
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20
21
22
23
24
25
Firestorm
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
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18
19
20
21
22
23
24
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Neuralytics
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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18
19
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21
22
23
24
25
Vision
27
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30
31
1
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5
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22
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Gamification - Playbooks
27
28
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30
31
1
2
3
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5
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22
23
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25
Powerstandings - PowerDialer
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
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14
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Call Quality
27
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31
1
2
3
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21

T-Mobile Outage issue

2019-08-21

Incident Log

4:00 PM MDT

The InsideSales.com Technology Team is monitoring the T-Mobile Outage that is currently occurring. End users making or receiving phone calls through the T-Mobile network whether those calls go through the InsideSales.com products or not may experience call quality issues. We will post additional updates concerning this issue as we receive them. InsideSales.com Technology Team

State: Monitoring

Status: Degraded Performance

8:34 PM MDT

The InsideSales.com Technology Team has been monitoring the T-Mobile Outage. T-Mobile issued a statement that at 8:34pm MDT / 10:34pm EDT the outage they were experiencing has been resolved. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
23
24
25
Inbound Calls
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
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23

Inbound routing issues

2019-08-23

Incident Log

7:30 AM MDT

The InsideSales.com Technology Team is observing an issue with routing inbound calls correctly. End users are experiencing issues with inbound calls routing correctly for the LMP and PowerDialer for Salesforce products. We are aware of the issue and are actively working to restore inbound functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:39 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:50am MDT we restored inbound routing functionality to the LMP and PowerDialer for Salesforce products. InsideSales.com Technology Team

State: Resolved

Status: Operational

24
25