Trust

Operational

Maintenance September 7, 2016


Database Maintenance

Scheduled Start: 09/07/2016 10:00:00 PM MDT
Scheduled End: 09/07/2016 12:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Inbound Calls

Regions Affected

North America
Europe

Notes

09/07/2016 11:41:00 AM MDT - We will be doing routine database maintenance during this time. During this time customers will have sporadic performance with accessing the product.


Maintenance September 12, 2016


Database Maintenance

Scheduled Start: 09/12/2016 10:00:00 PM MDT
Scheduled End: 09/12/2016 12:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Inbound Calls

Regions Affected

North America
Europe

Notes

09/07/2016 11:45:00 AM MDT - We will be doing routine database maintenance during this time. During this time customers will have sporadic performance with accessing the product.


Maintenance September 17, 2016


Database Maintenance

Scheduled Start: 09/17/2016 10:00:00 PM MDT
Scheduled End: 09/17/2016 12:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Inbound Calls

Regions Affected

North America
Europe

Notes

09/07/2016 12:13:00 PM MDT - We will be doing routine database maintenance during this time. During this time customers will have sporadic performance with accessing the product.


Maintenance September 20, 2016


Updating Vision 2.0 Webapp, Services and Gmail Plugin

Scheduled Start: 09/20/2016 8:00:00 PM MDT
Scheduled End: 09/20/2016 11:00:00 PM MDT

Products Affected

Vision

Regions Affected

Europe

Notes

09/20/2016 2:34:28 PM MDT - The InsideSales team will be updating Vision 2.0 Webapp, Services and Gmail Plugin, the email functionality will be impacted during the maintenance window.


Maintenance Calendar
Sun Mon Tue Wed Thu Fri Sat
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252627282930

External Services

System Status Timeline

Playbooks
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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19
20
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22
23
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25
PowerDialer LMP
27
28
29
30

Service Disruption on Aug. 31, 2016

2016-08-30

Incident Log

4:48 AM MDT

On Aug. 31, 2016, the InsideSales.com Technology team observed that customers were not able to access their data and make phone calls using the dialer for a period of time. Customers would see their requests go into a unresponsive state and eventually time out. This impact was seen from 4:58 am MDT to 5:21am MDT.

State: Investigating

Status: Sevice Disruption

5:21 AM MDT

This issue was traced to a component defect with unwanted sessions and the firewall. Once the defect was discovered and the unwanted sessions were removed then the product returned to an operational state. We are working closely with the firewall vendor in seeking a permanent fix for this situation.

State:

Status: Operational

31
1
2
3
4
5
6
7
8
9

Dialer usage disruption

2016-09-09

Incident Log

1:44 PM MDT

The InsideSales.com Technology team continues to investigate an issue impacting all telephony connections with our service. At this time, the disruption appears to be connected to our local telephony provider experiencing a disruption due to a cut fiber line. We are attempting to route around this issue and have been able to partially restore service intermittently.

State: Investigating

Status: Sevice Disruption

2:36 PM MDT

The InsideSales.com Technology team is actively working with our Telephony Provider on site concerning this disruption. We are actively working to route around the disruption.

State: Investigating

Status: Sevice Disruption

2:42 PM MDT

Our Telephony Provider are reporting improvement concerning this disruption. We are upgrading the situation to a yellow status and quickly moving toward a monitoring stage of the situation.

State: Identified

Status: Degraded Performance

2:48 PM MDT

We are getting reports back from customers that they are operational and are reporting the ability to make inbound and outbound calls in the dialer. We are now monitoring the situation to get confirmation from all of our customers that they are operational.

State: Monitoring

Status: Degraded Performance

3:00 PM MDT

The InsideSales.com Technology team have received information from our carrier that service has been restored to operational capacity. Functionality to make and receive calls through the dialer has been restored. A root cause analysis will be provided by end of day on Sept. 16, 2016. InsideSales.com Technology Team

State:

Status: Operational

10
11
12
13
14
15
16
17
18
19

Degraded performance

2016-09-19

Incident Log

8:50 AM MDT

The InsideSales.com Technology team has observed at 8:50am MDT specific performance issue with one piece of our hardware. Customers using this specific server could see periodic delays while using the product or the request being unresponsive. The InsideSales.com Technology team is already aware of the issue and working diligently to resolve that concern. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:50 AM MDT

The InsideSales.com Technology team continues to investigate the issue with a specific performance issue. We will post another update in the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:30 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. This is not a global issue for all customers, but a specific subset. We are actively engaged in resolving the issue as quickly as possible. Next update to follow in the next 30 minutes. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:11 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. The next update to follow in the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

11:48 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. We moved the Current Status to Degraded Performance. Next update to follow within the next 30 minutes. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:29 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:11 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:45 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:22 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:02 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:35 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance as quickly as possible. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:10 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance as quickly as possible. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:40 PM MDT

The InsideSales.com Technology team has identified the underlying issue. The PowerDialer products are restored to full operational capacity and we are moving toward a monitoring status for this specific incident. InsideSales.com Technology Team

State: Identified

Status: Operational

5:55 PM MDT

The InsideSales.com Technology team is now monitoring this incident. We will keep this incident open and continue monitoring until the issue is Resolved. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:50 PM MDT

The InsideSales.com Technology team has been monitoring the degraded performance Incident that occurred on Sept. 19 for the last several days. As we have been monitoring, the product has been and is fully operational. This incident has been Resolved. The InsideSales.com Technology Team

State:

Status: Operational

20
21

Temporary Service Disruption

2016-09-21

Incident Log

2:04 PM MDT

The InsideSales.com Technology team observed a temporary service disruption at 2:05pm MST. The ability to access the dialer, make and receive phone calls was affected. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

2:14 PM MDT

The InsideSales.com Technology team observed a third party api we rely on was temporarily unreachable, causing a backup in requests. Upon removing the api disruption, doing so returned the product to full operational capacity. InsideSales.com Technology Team

State:

Status: Operational

22
23
24
25
PowerDialer Salesforce
27
28
29
30

Service Disruption on Aug. 31, 2016

2016-08-30

Incident Log

4:48 AM MDT

On Aug. 31, 2016, the InsideSales.com Technology team observed that customers were not able to access their data and make phone calls using the dialer for a period of time. Customers would see their requests go into a unresponsive state and eventually time out. This impact was seen from 4:58 am MDT to 5:21am MDT.

State: Investigating

Status: Sevice Disruption

5:21 AM MDT

This issue was traced to a component defect with unwanted sessions and the firewall. Once the defect was discovered and the unwanted sessions were removed then the product returned to an operational state. We are working closely with the firewall vendor in seeking a permanent fix for this situation.

State:

Status: Operational

31
1
2
3
4
5
6
7
8
9

Dialer usage disruption

2016-09-09

Incident Log

1:44 PM MDT

The InsideSales.com Technology team continues to investigate an issue impacting all telephony connections with our service. At this time, the disruption appears to be connected to our local telephony provider experiencing a disruption due to a cut fiber line. We are attempting to route around this issue and have been able to partially restore service intermittently.

State: Investigating

Status: Sevice Disruption

2:36 PM MDT

The InsideSales.com Technology team is actively working with our Telephony Provider on site concerning this disruption. We are actively working to route around the disruption.

State: Investigating

Status: Sevice Disruption

2:42 PM MDT

Our Telephony Provider are reporting improvement concerning this disruption. We are upgrading the situation to a yellow status and quickly moving toward a monitoring stage of the situation.

State: Identified

Status: Degraded Performance

2:48 PM MDT

We are getting reports back from customers that they are operational and are reporting the ability to make inbound and outbound calls in the dialer. We are now monitoring the situation to get confirmation from all of our customers that they are operational.

State: Monitoring

Status: Degraded Performance

3:00 PM MDT

The InsideSales.com Technology team have received information from our carrier that service has been restored to operational capacity. Functionality to make and receive calls through the dialer has been restored. A root cause analysis will be provided by end of day on Sept. 16, 2016. InsideSales.com Technology Team

State:

Status: Operational

10
11
12
13
14
15
16
17
18
19

Degraded performance

2016-09-19

Incident Log

8:50 AM MDT

The InsideSales.com Technology team has observed at 8:50am MDT specific performance issue with one piece of our hardware. Customers using this specific server could see periodic delays while using the product or the request being unresponsive. The InsideSales.com Technology team is already aware of the issue and working diligently to resolve that concern. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:50 AM MDT

The InsideSales.com Technology team continues to investigate the issue with a specific performance issue. We will post another update in the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:30 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. This is not a global issue for all customers, but a specific subset. We are actively engaged in resolving the issue as quickly as possible. Next update to follow in the next 30 minutes. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:11 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. The next update to follow in the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

11:48 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. We moved the Current Status to Degraded Performance. Next update to follow within the next 30 minutes. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:29 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:11 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:45 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:22 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:02 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:35 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance as quickly as possible. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:10 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance as quickly as possible. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:40 PM MDT

The InsideSales.com Technology team has identified the underlying issue. The PowerDialer products are restored to full operational capacity and we are moving toward a monitoring status for this specific incident. InsideSales.com Technology Team

State: Identified

Status: Operational

5:55 PM MDT

The InsideSales.com Technology team is now monitoring this incident. We will keep this incident open and continue monitoring until the issue is Resolved. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:50 PM MDT

The InsideSales.com Technology team has been monitoring the degraded performance Incident that occurred on Sept. 19 for the last several days. As we have been monitoring, the product has been and is fully operational. This incident has been Resolved. The InsideSales.com Technology Team

State:

Status: Operational

20
21

Temporary Service Disruption

2016-09-21

Incident Log

2:04 PM MDT

The InsideSales.com Technology team observed a temporary service disruption at 2:05pm MST. The ability to access the dialer, make and receive phone calls was affected. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

2:14 PM MDT

The InsideSales.com Technology team observed a third party api we rely on was temporarily unreachable, causing a backup in requests. Upon removing the api disruption, doing so returned the product to full operational capacity. InsideSales.com Technology Team

State:

Status: Operational

22
23
24
25
PowerDialer Dynamics
27
28
29
30
31
1
2
3
4
5
6
7
8
9

Dialer usage disruption

2016-09-09

Incident Log

1:44 PM MDT

The InsideSales.com Technology team continues to investigate an issue impacting all telephony connections with our service. At this time, the disruption appears to be connected to our local telephony provider experiencing a disruption due to a cut fiber line. We are attempting to route around this issue and have been able to partially restore service intermittently.

State: Investigating

Status: Sevice Disruption

2:36 PM MDT

The InsideSales.com Technology team is actively working with our Telephony Provider on site concerning this disruption. We are actively working to route around the disruption.

State: Investigating

Status: Sevice Disruption

2:42 PM MDT

Our Telephony Provider are reporting improvement concerning this disruption. We are upgrading the situation to a yellow status and quickly moving toward a monitoring stage of the situation.

State: Identified

Status: Degraded Performance

2:48 PM MDT

We are getting reports back from customers that they are operational and are reporting the ability to make inbound and outbound calls in the dialer. We are now monitoring the situation to get confirmation from all of our customers that they are operational.

State: Monitoring

Status: Degraded Performance

3:00 PM MDT

The InsideSales.com Technology team have received information from our carrier that service has been restored to operational capacity. Functionality to make and receive calls through the dialer has been restored. A root cause analysis will be provided by end of day on Sept. 16, 2016. InsideSales.com Technology Team

State:

Status: Operational

10
11
12
13
14
15
16
17
18
19

Degraded performance

2016-09-19

Incident Log

8:50 AM MDT

The InsideSales.com Technology team has observed at 8:50am MDT specific performance issue with one piece of our hardware. Customers using this specific server could see periodic delays while using the product or the request being unresponsive. The InsideSales.com Technology team is already aware of the issue and working diligently to resolve that concern. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:50 AM MDT

The InsideSales.com Technology team continues to investigate the issue with a specific performance issue. We will post another update in the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:30 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. This is not a global issue for all customers, but a specific subset. We are actively engaged in resolving the issue as quickly as possible. Next update to follow in the next 30 minutes. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:11 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. The next update to follow in the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

11:48 AM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. We moved the Current Status to Degraded Performance. Next update to follow within the next 30 minutes. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:29 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:11 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:45 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:22 PM MDT

The InsideSales.com Technology team continues to investigate. Efforts to work around the problem have yielded some speed improvements generally, but a subset of customers are still experiencing slow service response times. Next update to follow within the next 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:02 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:35 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance as quickly as possible. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:10 PM MDT

The InsideSales.com Technology team continues to investigate. In the meantime we are working to circumvent the issue and restore services for the subset of customers experiencing slow performance as quickly as possible. Next update in 30 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

4:40 PM MDT

The InsideSales.com Technology team has identified the underlying issue. The PowerDialer products are restored to full operational capacity and we are moving toward a monitoring status for this specific incident. InsideSales.com Technology Team

State: Identified

Status: Operational

5:55 PM MDT

The InsideSales.com Technology team is now monitoring this incident. We will keep this incident open and continue monitoring until the issue is Resolved. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:50 PM MDT

The InsideSales.com Technology team has been monitoring the degraded performance Incident that occurred on Sept. 19 for the last several days. As we have been monitoring, the product has been and is fully operational. This incident has been Resolved. The InsideSales.com Technology Team

State:

Status: Operational

20
21

Temporary Service Disruption

2016-09-21

Incident Log

2:04 PM MDT

The InsideSales.com Technology team observed a temporary service disruption at 2:05pm MST. The ability to access the dialer, make and receive phone calls was affected. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

2:14 PM MDT

The InsideSales.com Technology team observed a third party api we rely on was temporarily unreachable, causing a backup in requests. Upon removing the api disruption, doing so returned the product to full operational capacity. InsideSales.com Technology Team

State:

Status: Operational

22
23
24
25
Lead Management Platform
27
28
29
30

Service Disruption on Aug. 31, 2016

2016-08-30

Incident Log

4:48 AM MDT

On Aug. 31, 2016, the InsideSales.com Technology team observed that customers were not able to access their data and make phone calls using the dialer for a period of time. Customers would see their requests go into a unresponsive state and eventually time out. This impact was seen from 4:58 am MDT to 5:21am MDT.

State: Investigating

Status: Sevice Disruption

5:21 AM MDT

This issue was traced to a component defect with unwanted sessions and the firewall. Once the defect was discovered and the unwanted sessions were removed then the product returned to an operational state. We are working closely with the firewall vendor in seeking a permanent fix for this situation.

State:

Status: Operational

31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
HD Forecast
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Vision
27
28
29
30
31
1
2
3
4
5
6
7

Slowness with Vision email logging

2016-09-07

Incident Log

1:23 PM MDT

At 12:03PM MDT the InsideSales.com Technology Team saw degraded performance with our Vision product. The product is in an operational status however the email logging is currently behind. We have taken action to get the backlog cleared and Vision logging emails at operational efficiency as quickly as possible.

State: Monitoring

Status: Degraded Performance

1:47 PM MDT

The performance degradation with the slowness of logging emails has been corrected.

State:

Status: Operational

8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
PowerStandings
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

Delay in information for PowerStandings

2016-09-16

Incident Log

3:30 AM MDT

The InsideSales.com Technology team observed at 3:30am MDT a partial service disruption with the PowerStanding product. The product was operational however the information getting pushed to the product to be display was delayed. During this delay PowerStandings customers in Europe were primary affected.

State: Investigating

Status: Partial Service Disruption

6:15 AM MDT

The InsideSales.com Technology team resolved the delay in the pushing of data to the PowerStanding product at 6:15am MDT. PowerStanding has been restored to full operational capacity.

State:

Status: Operational

17
18
19
20
21
22
23
24
25
Call Quality
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13

Call Quality concern with Client unable to hear Agent

2016-09-13

Incident Log

3:20 PM MDT

The InsideSales.com Technology Team has observed an increase in reports of outbound calls where the Client is unable to hear the Agent calling them. We have opened tickets with our telephony carriers for further investigation. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:50 PM MDT

The InsideSales.com Technology Team along with our carriers have identified the location on where the call quality degradation is originating from. As a result of that information we have routed around that location. The InsideSales.com Technology team will continue looking into the issue until fully resolved and provide updates through this channel as we receive them. InsideSales.com Technology Team

State: Identified

Status: Operational

4:10 PM MDT

The InsideSales.com Technology Team has received confirmation that at 2:59pm today MDT our carriers had identified the location of where the call quality issue was originating from and corrected the issue. The InsideSales.com Technology team will now be monitoring that correction to make sure it's operational capacity is fully restored. We will be monitoring the situation for the next 12 hours before updating the issue as resolved. InsideSales.com Technology Team

State: Monitoring

Status: Operational

12:48 PM MDT

The InsideSales.com Technology team has been monitoring the correction for the call quality issue. Our monitoring over the past 18 hours has show that the final correction is fully operational. We will be closing out this incident and marking it as Resolved. InsideSales.com Technology Team

State:

Status: Operational

14
15
16
17
18
19
20
21
22
23
24
25
Inbound Calls
27
28
29
30
31
1
2
3
4
5
6
7
8
9

Dialer usage disruption

2016-09-09

Incident Log

1:44 PM MDT

The InsideSales.com Technology team continues to investigate an issue impacting all telephony connections with our service. At this time, the disruption appears to be connected to our local telephony provider experiencing a disruption due to a cut fiber line. We are attempting to route around this issue and have been able to partially restore service intermittently.

State: Investigating

Status: Sevice Disruption

2:36 PM MDT

The InsideSales.com Technology team is actively working with our Telephony Provider on site concerning this disruption. We are actively working to route around the disruption.

State: Investigating

Status: Sevice Disruption

2:42 PM MDT

Our Telephony Provider are reporting improvement concerning this disruption. We are upgrading the situation to a yellow status and quickly moving toward a monitoring stage of the situation.

State: Identified

Status: Degraded Performance

2:48 PM MDT

We are getting reports back from customers that they are operational and are reporting the ability to make inbound and outbound calls in the dialer. We are now monitoring the situation to get confirmation from all of our customers that they are operational.

State: Monitoring

Status: Degraded Performance

3:00 PM MDT

The InsideSales.com Technology team have received information from our carrier that service has been restored to operational capacity. Functionality to make and receive calls through the dialer has been restored. A root cause analysis will be provided by end of day on Sept. 16, 2016. InsideSales.com Technology Team

State:

Status: Operational

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Temporary Service Disruption

2016-09-21

Incident Log

2:04 PM MDT

The InsideSales.com Technology team observed a temporary service disruption at 2:05pm MST. The ability to access the dialer, make and receive phone calls was affected. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

2:14 PM MDT

The InsideSales.com Technology team observed a third party api we rely on was temporarily unreachable, causing a backup in requests. Upon removing the api disruption, doing so returned the product to full operational capacity. InsideSales.com Technology Team

State:

Status: Operational

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