TRUST

Operational

Maintenance October 2, 2018


Network Carrier Maintenance

Scheduled Start: 10/02/2018 10:00:00 PM MDT
Scheduled End: 10/03/2018 1:00:00 AM MDT

Products Affected

Call Quality
Inbound Calls

Regions Affected

North America

Notes

10/03/2018 7:54:52 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, October 2, 2018 to Wednesday, October 3, 2018. This maintenance will begin Tuesday at 10:00 PM MDT and is expected to finish Wednesday at 1:00 AM MDT. No downtime is expected for end users with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance October 4, 2018


Network Carrier Maintenance

Scheduled Start: 10/04/2018 12:01:00 AM MDT
Scheduled End: 10/04/2018 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
PowerStandings

Regions Affected

North America

Notes

09/27/2018 11:12:03 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Thursday, October 4, 2018. This maintenance will begin Thursday at 12:01 AM MST and is expected to finish Thursday at 5:00 AM MST . No downtime is expected for end users with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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18

Tasks and prospects not loading correctly in Playbooks

2018-09-18

Incident Log

9:25 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing on the US3 pod are experiencing issues with tasks and prospects not loading correctly. We are aware of the issue and are actively working to restore service to tasks in Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:04 AM MDT

The InsideSales.com Technology Team continues to see an issue with Tasks and Prospects not loading correctly on the US3 pod for Playbooks. The Technology Team is continuing to work on the issue to restore the service of tasks and prospects. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:25am MDT we restored service to the Playbooks product with loading of tasks and prospects correctly on the US3 pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10:30 AM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State: Resolved

Status: Operational

19

Playbooks US1 not working correctly

2018-09-19

Incident Log

8:53 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing sporadic issues with using the product and making phone calls. The US1 pod is the only pod that is currently affected. We are aware of the issue and are actively working to restore service to the Playbooks product on US1. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:01 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:00am MDT we restored service to the Playbooks product on the US1 pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

9:02 AM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State: Resolved

Status: Operational

Tasks not loading on Playbooks US3

2018-09-19

Incident Log

5:20 PM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing tasking not loading correctly within the product. Only the US3 Pod is affected by this issue. We are aware of the issue and are actively working to restore service to Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

6:09 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 6:00pm MDT we restored service to the Playbooks product on US specifically with the ability to load tasks. InsideSales.com Technology Team

State: Monitoring

Status: Operational

6:10 PM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State: Resolved

Status: Operational

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11

Playbooks slowness on US3

2018-10-11

Incident Log

11:00 AM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks product on US3. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:10 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on US3. End users on US3 may be experiencing sporadic slowness when logging into and navigating throughout the product. We are aware of the issue and are actively working to restore service to Playbooks product. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

11:26 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:15am MDT we restored service to the Playbooks product on US3. InsideSales.com Technology Team

State: Monitoring

Status: Operational

11:24 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. On October 11th at 11:15am MDT, we restored service to the Playbooks Product on US3. InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer LMP
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PowerDialer Salesforce
17
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EU unable to make phone call in PowerDialer

2018-09-26

Incident Log

2:25 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:27 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing the inability to make a phone call with the product. We are aware of the issue and are actively working to restore service to PowerDialer. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:10 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 3:05am MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

3:11 AM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the PowerDialer product. This incident will now be closed out. InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer Dynamics
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Lead Management Platform
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Predictive Pipeline
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9

Predictive Pipeline

2018-10-09

Incident Log

12:17 PM MDT

The InsideSales.com Technology Team has detected a possible issue with Predictive Pipeline. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:21 PM MDT

The InsideSales.com Technology Team is observing an issue with Predictive Pipeline product. Some end users are experiencing slowness with loading of the product. We are aware of the issue and are actively working to restore service to Predictive Pipeline. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:53 PM MDT

The InsideSales.com Technology Team is observing an issue with Predictive Pipeline product. Some end users may be experiencing issues with loading of the product correctly. We are aware of the issue and are actively working to restore service to Predictive Pipeline. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

1:16 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:14pm MDT we restored service to the Predictive Pipeline product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

11:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. On October 9th at 1:14pm MDT, we restored service to the Predictive Pipeline Product. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Firestorm
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Neuralytics
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Vision
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PowerStandings
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Call Quality
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Inbound Calls
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