Trust

Operational

Maintenance March 2, 2017


System Maintenance

Scheduled Start: 03/02/2017 10:00:00 PM MST
Scheduled End: 03/03/2017 2:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
HD Forecast
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America
Europe

Notes

03/07/2017 11:13:31 AM MST - The InsideSales.com Technology team will be conducting hardware maintenance on Thurs. March 2, 2017. The time frame for this maintenance will begin at 10pm MST and is expected to finish at 2am the following morning. This maintenance will focus on a database update. During this update end users may experience some temporary slowness while using the InsideSales.com products. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance March 7, 2017


Hardware Maintenance

Scheduled Start: 03/07/2017 10:00:00 PM MST
Scheduled End: 03/07/2017 11:00:00 PM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
HD Forecast
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

03/07/2017 12:11:00 PM MST - The InsideSales.com Technology team will be conducting hardware maintenance on Tues. March 7, 2017. The time frame for this maintenance will begin at 10pm MST and is expected to finish at 11pm MST. This maintenance will focus on the file server layer of our system. End users will not experience any downtime during this maintenance window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Vision Maintenance

Scheduled Start: 03/07/2017 8:00:00 PM MST
Scheduled End: 03/07/2017 9:00:00 PM MST

Products Affected

Vision

Regions Affected

Europe

Notes

03/07/2017 11:59:32 AM MST - The InsideSales.com Technology team will be conducting Vision maintenance on Tues. March 7, 2017. The time frame for this maintenance will begin at 8pm MST and is expected to finish an hour later at 9pm MST. This maintenance will focus on completing an update to the OS that runs the Vision product. End users will not experience any downtime during this update. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance March 9, 2017


March 2017 Release

Scheduled Start: 03/09/2017 10:00:00 PM MST
Scheduled End: 03/10/2017 2:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
HD Forecast
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America
Europe

Notes

03/07/2017 10:55:38 AM MST - The InsideSales.com Technology team will be conducting our March 2017 release on March 9, 2017. The release will start at 10pm MST and is expected to finish around 2am the following morning. We are planning and expecting no downtime to occur during this release time frame. We appreciate your patience and will get this release completed quickly. InsideSales.com Technology Team


Maintenance March 11, 2017


Regional Telephony Carrier Maintenance

Scheduled Start: 03/11/2017 10:00:00 PM MST
Scheduled End: 03/12/2017 12:00:00 AM MST

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Inbound Calls

Regions Affected

North America
Europe

Notes

02/14/2017 12:12:06 PM MST - The InsideSales.com Technology team has been informed that a regional telephony carrier will be conducting maintenance on Sat. Mar. 11, 2017. The time frame for this maintenance will begin at 10pm MST and is expected to finish at 12am the following morning. This maintenance will focus on a communication circuit between New York and Virginia. End users may experience up to 30 minutes of downtime during the maintenance, where telephony traffic will be unable to route the phone call. The maintenance is being completed after hours and on a weekend to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Playbooks and PowerDialer for Dynamics issue

2017-02-28

Incident Log

11:01 AM MST

The InsideSales.com Technology team is observing an issue with the Playbooks and PowerDialer for Microsoft Dynamics. End users are experiencing sporadic errors when using the product. A vendor providing a service for these products is currently experiencing a degraded performance which is affecting the functionality. We are actively working on restoring the functionality to the Playbooks and PowerDialer for Microsoft Dynamics. We will update the trust site as we work through this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:39 PM MST

The InsideSales.com Technology team continues to investigate with our vendor the underlying issue regarding the Playbooks and PowerDialer for Microsoft Dynamics products. We will continue to update the trust site as we progress through this incident. The next update will be posted at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:27 PM MST

The InsideSales.com Technology team has been able to route around the affected vendor. At 1:10pm MST we have been able to restore core functionality for the PowerDialer for Dynamics product. Some administrative features for both Playbooks and Dynamics may still be unavailable. If you continue to experience issues with these products or have questions please contact our support department at 866.593.2807. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:49 PM MST

The InsideSales.com Technology team was able to restore the remaining administrative functions to the Playbooks and PowerDialer for Microsoft Dynamics at 4:49pm MST. A Root Cause Analysis has been provided from the affected vendor and is posted below: https://aws.amazon.com/message/41926/ This incident been resolved and will now be closed out. InsideSales.com Technology Team

State:

Status: Operational

Playbooks issue

2017-03-01

Incident Log

5:16 PM MST

The InsideSales.com Technology team is observing an issue with Playbooks. Administrators are experiencing specific functionality as currently unavailable, which includes: auto enrollment, power standings, assigning plays to users and provisioning new users. We are actively working to restore this functionality for administrators. We will update the trust site as we work through this incident. The next update will occur at 5:45pm MST. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

5:54 PM MST

The InsideSales.com Technology team continues to investigate the underlying issue affecting some of the administrator functions within Playbooks. We will continue to update the trust site as we progress through this incident. The next update will be posted at 6:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

6:42 PM MST

The InsideSales.com Technology team continues to investigate the underlying issue affecting some of the administrator functions with Playbooks. We can see the functions that are affected are specifically related to teams. Items that interact with this team functionality are affected. We will continue to update the trust site as we progress through this incident. The next update will be posted at 8:30pm MST. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

8:39 PM MST

The InsideSales.com Technology team continues to investigate the underlying issue affecting some of the administrator functions with Playbooks. We will continue to update the trust site as we progress through this incident. The next update will be posted at 10:30pm MST. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

10:42 PM MST

The InsideSales.com Technology team continues to investigate the underlying issue affecting some of the administrator functions with Playbooks. We will continue to update the trust site as we progress through this incident. The next update will be posted at 2:30am MST on the 1st of March. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

12:52 AM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:30am MST, we restored service to the administrator functionality specifically related to teams within the Playbooks product. InsideSales.com Technology Team.

State:

Status: Operational

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PowerDialer LMP
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Database connectivity issue

2017-03-09

Incident Log

11:37 AM MST

The InsideSales.com Technology team is experiencing an issue with database connectivity. At 11:26am MST this connectivity issue is resulting with end users experiencing delayed performance with the PowerDialer products with the ability to make and receive phone calls. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:52 AM MST

The InsideSales.com Technology team continues to investigate the underlying issue with the incident. At 11:52am MST the majority of end users are experiencing the inability to make outbound calls and take inbound calls through the PowerDialer. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Service Disruption

12:11 PM MST

The InsideSales.com Technology team has identified the underlying concerning for this incident. At 11:58am MST end users are now experiencing a delayed response with making and receiving phone calls with the PowerDialer products but phone calls are being processed. We will continue to actively work to restore complete service to the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:14 PM MST

The InsideSales.com Technology team has identified the underlying concern with this incident. At 12:14pm MST we restored service to the PowerDialer products. We will be posting an Incident Report on the community site after we complete a root cause analysis for this issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:37 PM MDT

The InsideSales.com Technology team has resolved this incident and we have posted an incident report on our community site. The link is provided below and this incident will be closed out. InsideSales.com Technology Team http://community.insidesales.com/assets/files/IR_20170309.pdf

State:

Status: Operational

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PowerDialer Salesforce
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Database connectivity issue

2017-03-09

Incident Log

11:37 AM MST

The InsideSales.com Technology team is experiencing an issue with database connectivity. At 11:26am MST this connectivity issue is resulting with end users experiencing delayed performance with the PowerDialer products with the ability to make and receive phone calls. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:52 AM MST

The InsideSales.com Technology team continues to investigate the underlying issue with the incident. At 11:52am MST the majority of end users are experiencing the inability to make outbound calls and take inbound calls through the PowerDialer. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Service Disruption

12:11 PM MST

The InsideSales.com Technology team has identified the underlying concerning for this incident. At 11:58am MST end users are now experiencing a delayed response with making and receiving phone calls with the PowerDialer products but phone calls are being processed. We will continue to actively work to restore complete service to the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:14 PM MST

The InsideSales.com Technology team has identified the underlying concern with this incident. At 12:14pm MST we restored service to the PowerDialer products. We will be posting an Incident Report on the community site after we complete a root cause analysis for this issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:37 PM MDT

The InsideSales.com Technology team has resolved this incident and we have posted an incident report on our community site. The link is provided below and this incident will be closed out. InsideSales.com Technology Team http://community.insidesales.com/assets/files/IR_20170309.pdf

State:

Status: Operational

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PowerDialer Dynamics
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Playbooks and PowerDialer for Dynamics issue

2017-02-28

Incident Log

11:01 AM MST

The InsideSales.com Technology team is observing an issue with the Playbooks and PowerDialer for Microsoft Dynamics. End users are experiencing sporadic errors when using the product. A vendor providing a service for these products is currently experiencing a degraded performance which is affecting the functionality. We are actively working on restoring the functionality to the Playbooks and PowerDialer for Microsoft Dynamics. We will update the trust site as we work through this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:39 PM MST

The InsideSales.com Technology team continues to investigate with our vendor the underlying issue regarding the Playbooks and PowerDialer for Microsoft Dynamics products. We will continue to update the trust site as we progress through this incident. The next update will be posted at 1:30pm MST. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:27 PM MST

The InsideSales.com Technology team has been able to route around the affected vendor. At 1:10pm MST we have been able to restore core functionality for the PowerDialer for Dynamics product. Some administrative features for both Playbooks and Dynamics may still be unavailable. If you continue to experience issues with these products or have questions please contact our support department at 866.593.2807. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Playbooks issue

2017-03-01

Incident Log

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9

Database connectivity issue

2017-03-09

Incident Log

11:37 AM MST

The InsideSales.com Technology team is experiencing an issue with database connectivity. At 11:26am MST this connectivity issue is resulting with end users experiencing delayed performance with the PowerDialer products with the ability to make and receive phone calls. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:52 AM MST

The InsideSales.com Technology team continues to investigate the underlying issue with the incident. At 11:52am MST the majority of end users are experiencing the inability to make outbound calls and take inbound calls through the PowerDialer. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Service Disruption

12:11 PM MST

The InsideSales.com Technology team has identified the underlying concerning for this incident. At 11:58am MST end users are now experiencing a delayed response with making and receiving phone calls with the PowerDialer products but phone calls are being processed. We will continue to actively work to restore complete service to the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:14 PM MST

The InsideSales.com Technology team has identified the underlying concern with this incident. At 12:14pm MST we restored service to the PowerDialer products. We will be posting an Incident Report on the community site after we complete a root cause analysis for this issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:37 PM MDT

The InsideSales.com Technology team has resolved this incident and we have posted an incident report on our community site. The link is provided below and this incident will be closed out. InsideSales.com Technology Team http://community.insidesales.com/assets/files/IR_20170309.pdf

State:

Status: Operational

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Lead Management Platform
22
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9

Database connectivity issue

2017-03-09

Incident Log

11:37 AM MST

The InsideSales.com Technology team is experiencing an issue with database connectivity. At 11:26am MST this connectivity issue is resulting with end users experiencing delayed performance with the PowerDialer products with the ability to make and receive phone calls. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:52 AM MST

The InsideSales.com Technology team continues to investigate the underlying issue with the incident. At 11:52am MST the majority of end users are experiencing the inability to make outbound calls and take inbound calls through the PowerDialer. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Service Disruption

12:11 PM MST

The InsideSales.com Technology team has identified the underlying concerning for this incident. At 11:58am MST end users are now experiencing a delayed response with making and receiving phone calls with the PowerDialer products but phone calls are being processed. We will continue to actively work to restore complete service to the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:14 PM MST

The InsideSales.com Technology team has identified the underlying concern with this incident. At 12:14pm MST we restored service to the PowerDialer products. We will be posting an Incident Report on the community site after we complete a root cause analysis for this issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:37 PM MDT

The InsideSales.com Technology team has resolved this incident and we have posted an incident report on our community site. The link is provided below and this incident will be closed out. InsideSales.com Technology Team http://community.insidesales.com/assets/files/IR_20170309.pdf

State:

Status: Operational

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HD Forecast
22
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HD Forecast Active Insights issue

2017-02-24

Incident Log

10:07 AM MST

The InsideSales.com Technology team is observing an issue with the HD Forecast Active Insights product. End users are experiencing an outage with the HD Forecast Active Insights functionality. A vendor providing a service for that product is currently experiencing an outage which is affecting Active Insights. The remaining HD Forecast product is functioning properly. We are aware of the issue and are actively working with the vendor to restore service to Active Insights. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

12:47 PM MST

The InsideSales.com Technology team continues to investigate with our vendor the underlying issue regarding the HD Forecast Active Insights functionality. We will continue to update the trust site as we progress through this incident. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

4:56 PM MST

The InsideSales.com Technology team continues to investigate with our vendor the underlying issue regarding the HD Forecast Active Insights functionality. We will continue to update the trust site as we progress through this incident. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:01 PM MST

The InsideSales.com Technology team along with our vendor has identified the underlying issue with this incident. At 9:51pm MST, we restored service to HD Forecast Active Insights functionality. InsideSales.com Technology Team

State:

Status: Operational

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Vision
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PowerStandings
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Database connectivity issue

2017-03-09

Incident Log

11:37 AM MST

The InsideSales.com Technology team is experiencing an issue with database connectivity. At 11:26am MST this connectivity issue is resulting with end users experiencing delayed performance with the PowerDialer products with the ability to make and receive phone calls. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:52 AM MST

The InsideSales.com Technology team continues to investigate the underlying issue with the incident. At 11:52am MST the majority of end users are experiencing the inability to make outbound calls and take inbound calls through the PowerDialer. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Service Disruption

12:11 PM MST

The InsideSales.com Technology team has identified the underlying concerning for this incident. At 11:58am MST end users are now experiencing a delayed response with making and receiving phone calls with the PowerDialer products but phone calls are being processed. We will continue to actively work to restore complete service to the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:14 PM MST

The InsideSales.com Technology team has identified the underlying concern with this incident. At 12:14pm MST we restored service to the PowerDialer products. We will be posting an Incident Report on the community site after we complete a root cause analysis for this issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:37 PM MDT

The InsideSales.com Technology team has resolved this incident and we have posted an incident report on our community site. The link is provided below and this incident will be closed out. InsideSales.com Technology Team http://community.insidesales.com/assets/files/IR_20170309.pdf

State:

Status: Operational

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Call Quality
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Inbound Calls
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Database connectivity issue

2017-03-09

Incident Log

11:37 AM MST

The InsideSales.com Technology team is experiencing an issue with database connectivity. At 11:26am MST this connectivity issue is resulting with end users experiencing delayed performance with the PowerDialer products with the ability to make and receive phone calls. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Partial Service Disruption

11:52 AM MST

The InsideSales.com Technology team continues to investigate the underlying issue with the incident. At 11:52am MST the majority of end users are experiencing the inability to make outbound calls and take inbound calls through the PowerDialer. We are actively working to restore service with the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team.

State: Investigating

Status: Service Disruption

12:11 PM MST

The InsideSales.com Technology team has identified the underlying concerning for this incident. At 11:58am MST end users are now experiencing a delayed response with making and receiving phone calls with the PowerDialer products but phone calls are being processed. We will continue to actively work to restore complete service to the PowerDialer products. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

12:14 PM MST

The InsideSales.com Technology team has identified the underlying concern with this incident. At 12:14pm MST we restored service to the PowerDialer products. We will be posting an Incident Report on the community site after we complete a root cause analysis for this issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

1:37 PM MDT

The InsideSales.com Technology team has resolved this incident and we have posted an incident report on our community site. The link is provided below and this incident will be closed out. InsideSales.com Technology Team http://community.insidesales.com/assets/files/IR_20170309.pdf

State:

Status: Operational

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