Trust

Operational

Maintenance May 2, 2018


Network Carrier Maintenance

Scheduled Start: 05/02/2018 10:00:00 PM MDT
Scheduled End: 05/03/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

04/20/2018 8:03:00 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from May 2nd to May 3rd, 2018. This maintenance will begin on Wednesday, May 2nd at 10:00 PM MDT and is expected to finish on Thursday, May 3rd at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Network Carrier Maintenance

Scheduled Start: 05/02/2018 9:00:00 PM MDT
Scheduled End: 05/03/2018 2:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce

Regions Affected

North America

Notes

04/19/2018 3:50:46 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from May 2nd to May 3rd, 2018. This maintenance will begin on Wednesday, May 2nd at 9:00 PM MDT and is expected to finish on Thursday, May 3rd at 2:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Maintenance May 8, 2018


Network Carrier Maintenance

Scheduled Start: 05/08/2018 1:00:00 AM MDT
Scheduled End: 05/08/2018 7:00:00 AM MDT

Products Affected

Call Quality
Inbound Calls

Regions Affected

North America

Notes

05/07/2018 2:48:49 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on May 8th, 2018. This maintenance will begin on Tuesday, May 8th at 1:00 AM MDT and is expected to finish at 7:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Maintenance May 16, 2018


Network Carrier Maintenance

Scheduled Start: 05/16/2018 10:00:00 PM MDT
Scheduled End: 05/17/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

05/16/2018 7:44:01 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance from May 16th to May 17th, 2018. This maintenance will begin on Wednesday, May 16th at 10:00 PM MDT and is expected to finish on Thursday, May 17th at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. InsideSales.com Technology Team


Network Carrier Maintenance

Scheduled Start: 05/16/2018 9:00:00 PM MDT
Scheduled End: 05/17/2018 2:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce

Regions Affected

North America

Notes

05/10/2018 12:06:04 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from May 16th to May 17th, 2018. This maintenance will begin on Wednesday, May 16th at 9:00 PM MDT and is expected to finish on Thursday, May 17th at 2:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Maintenance May 17, 2018


Network Carrier Maintenance

Scheduled Start: 05/17/2018 11:00:00 PM MDT
Scheduled End: 05/18/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

05/17/2018 8:16:31 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance from May 17th to May 18th, 2018. This maintenance will begin on Thursday, May 17th at 11:00 PM MDT and is expected to finish on Friday, May 18th at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. InsideSales.com Technology Team


Maintenance May 23, 2018


Network Carrier Maintenance

Scheduled Start: 05/23/2018 9:00:00 PM MDT
Scheduled End: 05/24/2018 1:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Neuralytics
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

05/17/2018 11:48:09 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from May 23rd to May 24th, 2018. This maintenance will begin on Wednesday, May 23rd at 9:00 PM MDT and is expected to finish on Thursday, May 24th at 1:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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PowerDialer LMP
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Connectivity issue

2018-05-18

Incident Log

7:47 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:54 AM MDT

The InsideSales.com Technology Team is observing an issue with the PowerDialer product. Some end users are experiencing slowness interacting with the product. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:07 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:03am MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

19
20
21
22

Unable to make phone calls with PowerDialer

2018-05-22

Incident Log

4:19 PM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

4:24 PM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing the inability to log into the product and make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Identified

Status: Partial Service Disruption

4:26 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 4:26pm MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

23
24
25
26
27
PowerDialer Salesforce
28
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30
1
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7
8
9
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16
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18

Connectivity issue

2018-05-18

Incident Log

7:47 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:54 AM MDT

The InsideSales.com Technology Team is observing an issue with the PowerDialer product. Some end users are experiencing slowness interacting with the product. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:07 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:03am MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

19
20
21
22

Unable to make phone calls with PowerDialer

2018-05-22

Incident Log

4:19 PM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

4:24 PM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing the inability to log into the product and make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Identified

Status: Partial Service Disruption

4:26 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 4:26pm MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

23
24
25
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PowerDialer Dynamics
28
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30
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Unable to make phone calls with PowerDialer

2018-05-22

Incident Log

4:19 PM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

4:24 PM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing the inability to log into the product and make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Identified

Status: Partial Service Disruption

4:26 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 4:26pm MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

23
24
25
26
27
Lead Management Platform
28
29
30
1
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6
7
8
9
10
11
12
13
14
15
16
17
18

Connectivity issue

2018-05-18

Incident Log

7:47 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:54 AM MDT

The InsideSales.com Technology Team is observing an issue with the PowerDialer product. Some end users are experiencing slowness interacting with the product. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:07 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:03am MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

19
20
21
22

Unable to make phone calls with PowerDialer

2018-05-22

Incident Log

4:19 PM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

4:24 PM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users are experiencing the inability to log into the product and make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service to PowerDialer product. InsideSales.com Technology Team

State: Identified

Status: Partial Service Disruption

4:26 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 4:26pm MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

23
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Predictive Pipeline
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Neuralytics
28
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Neuralytics v1 Scoring

2018-05-15

Incident Log

5:30 PM MDT

The InsideSales.com Technology Team is observing an issue with the Neuralytics product. Scoring of recordings with the 1st Version of Neuralytics is currently not running correctly. All other functionality remains operational. We are aware of the issue and are actively working to restore the scoring service. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

8:45 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:45am MDT we restored the scoring service to the Neuralytics V1 product. InsideSales.com Technology Team

State:

Status: Operational

16
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Vision
28
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30
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PowerStandings
28
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Call Quality
28
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14

Telephony Carrier issue

2018-05-14

Incident Log

3:30 PM MDT

The InsideSales.com Technology Team has detected a possible issue with telephony carriers. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:34 PM MDT

The InsideSales.com Technology Team is observing an issue with some telephony carriers. End users are may experience their agent leg not connecting correctly. We are aware of the issue and are actively working with our telephony carriers to route around the affected areas. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:41 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 3:32pm MDT we removed the affected carrier and are now routing around the issue. Agent legs are now connecting correctly. InsideSales.com Technology Team

State: Monitoring

Status: Operational

8:00 PM MDT

The InsideSales.com Technology team has been informed that the affected carrier has corrected their underlying concern with routing agent legs properly. At 8pm MDT we re-added the carrier back into our normal telephony routing architecture. This incident has been resolved and will be closed out. InsideSales.com Technology Team.

State:

Status: Operational

15
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Inbound Calls
28
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