Trust

Operational

Maintenance April 6, 2017


Hardware Maintenance

Scheduled Start: 04/06/2017 10:00:00 PM MDT
Scheduled End: 04/07/2017 12:00:00 AM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Inbound Calls

Regions Affected

North America
Europe

Notes

04/06/2017 12:47:14 PM MDT - The InsideSales.com Technology team will be conducting hardware maintenance on Thurs. April 6, 2017. The time frame for this maintenance will begin at 10pm MDT and is expected to finish at 12am MDT. This maintenance will be a software upgrade to our telephony hardware. As the upgrade is being deployed, end users may experience some sporadic slowness with our products. Toward the end of the maintenance window after the upgrade is completed, there will be a 5 minute window where end users will not be able to make or receive phone calls with our products. We will do our best to minimize any possible downtime. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance April 17, 2017


Playbooks maintenance

Scheduled Start: 04/17/2017 10:00:00 PM MDT
Scheduled End: 04/17/2017 10:30:00 PM MDT

Products Affected

Playbooks

Regions Affected

Europe

Notes

04/17/2017 5:00:35 PM MDT - The InsideSales.com Technology team will be conducting maintenance on Mon. April 17, 2017. The time frame for this maintenance will begin at 10pm MDT and is expected to finish at 1030pm MDT. This maintenance window will focus on our Playbooks product. End users will not experience any downtime during this maintenance window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance April 19, 2017


Hardware maintenance

Scheduled Start: 04/19/2017 9:00:00 PM MDT
Scheduled End: 04/19/2017 9:05:00 PM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform

Regions Affected

North America
Europe

Notes

04/19/2017 1:57:54 PM MDT - The InsideSales.com Technology team will be conducting maintenance on Wed. April 19, 2017. The time frame for this maintenance will begin at 9pm MDT and is expected to finish at 905pm MDT. This maintenance will focus on the load balancer layer of your system. The time frame for this maintenance will be very brief and end users will not be affected during this window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


EU telephony maintenance

Scheduled Start: 04/19/2017 4:00:00 PM MDT
Scheduled End: 04/19/2017 5:00:00 PM MDT

Products Affected

PowerDialer Salesforce

Regions Affected

North America

Notes

04/17/2017 5:42:07 PM MDT - The InsideSales.com Technology team will be conducting EU Telephony maintenance on Wed. April 19, 2017. The time frame for this maintenance will begin at 4pm MDT and is expected to finish at 5pm MDT. Local time in London the maintenance will begin, is 11pm GMT and is expected to finish at 12am GMT. This maintenance will focus on telephony in the European Union, specially the formatting of phone numbers we call throughout the EU. These changes will only affect the EU region and end users will not experience any downtime during this maintenance window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


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External Services

System Status Timeline

Playbooks
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Playbooks Issue

2017-04-05

Incident Log

11:19 AM MDT

The InsideSales.com Technology team is observing an issue with the Playbooks product. End users are experiencing sporadic errors with using the Playbooks products. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service to Playbooks. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

11:45 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:45pm MST, we restored service to the Playbooks product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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PowerDialer LMP
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PowerDialer Salesforce
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PowerDialer for Salesforce issue

2017-04-24

Incident Log

8:01 AM MDT

The InsideSales.com Technology team is observing an issue with the PowerDialer for Salesforce product. Some end users are experiencing the inability to launch a Seek List. We are seeing some communication issues between Salesforce and InsideSales.com, because of some degraded Salesforce instances. We are currently seeing just under 2 percent of our customer base being affected by this issue. We are aware of the issue and are actively working with Salesforce and to restore functionality to those that are affected. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:24 AM MDT

The InsideSales.com Technology team is continuing to investigate the underlying issue. End users are experiencing slow load times interacting with the PowerDialer for Salesforce product, difficulty editing and launching Seek Lists. Currently 2 percent of the customer base is affected by this issue. Salesforce has also restored functionality to their degraded instances in North America. We are actively working with Salesforce to restore functionality to the affected customers. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:33 PM MDT

The InsideSales.com Technology team has identified the underlying concern with this incident. We worked with Salesforce support to resolve the issue and the functionality to the affected customers was restored at 12:58pm MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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PowerDialer Dynamics
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Lead Management Platform
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HD Forecast
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Vision
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Vision login plugin

2017-04-04

Incident Log

3:02 PM MDT

The InsideSales.com Technology team is observing an issue with the Vision product. End users are experiencing the inability to log into the Vision Plugin. We are aware of the issue and are actively working to restore service to the Vision Plugin functionality. We will continue to update the Trust Site as we work through this issue. InsideSales.com Technology Team.

State: Investigating

Status: Degraded Performance

3:16 PM MDT

The InsideSales.com Technology team has identified the underlying concern with the Vision Plugin incident. At 3:10pm MST we restored functionality to the Vision Plugin. InsideSales.com Technology Team.

State: Monitoring

Status: Operational

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PowerStandings
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Call Quality
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Inbound Calls
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