Trust

Operational

Maintenance August 3, 2017


Regional Telephony Maintenance

Scheduled Start: 08/03/2017 6:00:00 PM MDT
Scheduled End: 08/03/2017 10:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer Dynamics
HD Forecast
Neuralytics
PowerStandings
Call Quality
Inbound Calls

Regions Affected

Europe

Notes

07/28/2017 9:05:08 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers' will be conducting a network maintenance on Thursday. August 3, 2017. The time frame for this maintenance will begin at 6:00 pm MDT (00:00 GMT) and is expected to finish at 10:00 pm MDT (4:00 GMT)). The nature of this work is to perform a Network Element software upgrade, which is required to resolve IP Network stability issues that have caused recent service outages. End users may experience some outages no longer than 30 minutes. This maintenance will be conducted in our Europe locations and will not affect our North America locations. InsideSales.com Technology Team


Maintenance August 11, 2017


Regional Telephony Maintenance

Scheduled Start: 08/11/2017 9:00:00 PM MDT
Scheduled End: 08/12/2017 4:00:00 AM MDT

Products Affected

Call Quality

Regions Affected

Europe

Notes

07/18/2017 4:32:09 PM MDT - One of our telephony carriers will be doing maintenance from 9:00pm MDT to 4:00am MDT (10:00 GMT). This maintenance is only North America specific and will not affect our Europe locations. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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PowerDialer LMP
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PowerDialer Salesforce
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PowerDialer Dynamics
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Lead Management Platform
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HD Forecast
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Neuralytics
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Vision
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PowerStandings
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PowerStandings not updating correctly

2017-08-04

Incident Log

4:39 PM MDT

The InsideSales.com Technology team is observing an issue with the PowerStandings product. End users are experiencing a delay with PowerStandings updating correctly, in some cases PowerStandings is not updating at all. We are aware of the issue and are actively working to restore service to PowerStanding product. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

4:51 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 4:50pm MDT we restored service to the PowerStanding product. InsideSales.com Technology Team

State:

Status: Operational

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Call Quality
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Inbound Calls
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Inbound Routing

2017-07-20

Incident Log

2:55 PM MDT

The InsideSales.com Technology team is observing an issue with inbound routing. End users are experiencing delays with routing of inbound calls and in some cases the inbound call not routing at all. We are aware of the issue and are actively working to restore inbound functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:29 PM MDT

The InsideSales.com Technology team has identified the underlying issue with inbound routing. At 3:21pm MST) we restored service to the inbound routing functionality. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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