TRUST

Operational

Maintenance September 12, 2018


Regional Telephony Carrier Maintenance

Scheduled Start: 09/12/2018 9:00:00 PM MDT
Scheduled End: 09/13/2018 4:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Call Quality
Inbound Calls

Regions Affected

North America

Notes

09/12/2018 9:00:00 PM MDT - The InsideSales.com Technology team has been informed that a regional telephony carrier will be conducting maintenance on Wed. Sept. 12, 2018. The time frame for this maintenance will begin at 9pm MST and is expected to finish at 4am the following morning. Users may experience up to 30 minutes of downtime during the maintenance, where telephony traffic will be unable to route the phone call. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 15, 2018


Database Maintenance

Scheduled Start: 09/15/2018 5:00:00 PM MDT
Scheduled End: 09/16/2018 3:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
PowerStandings
Inbound Calls

Regions Affected

North America

Notes

08/29/2018 3:30:00 PM MDT - The InsideSales.com Technology team will be conducting a database maintenance on Saturday, Sept. 15, 2018 through Sunday, Sept. 16, 2018. The maintenance time frame will begin at 5 PM MDT and complete at 5 AM MDT. During the maintenance time frame, clients will experience general slowness with the Power Dialer product. There will also be a downtime window, approximately up to 1 hour, between windows of 10 PM MDT to 2 AM MDT. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 16, 2018


Database Maintenance

Scheduled Start: 09/16/2018 7:00:00 PM MDT
Scheduled End: 09/17/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
PowerStandings
Inbound Calls

Regions Affected

North America

Notes

09/16/2018 11:34:43 AM MDT - The InsideSales.com Technology team will be conducting a database maintenance on Sunday, Sept. 16, 2018 through Monday, Sept. 17, 2018. The maintenance time frame will begin at 7 PM MDT and complete at 5 AM MDT. During the maintenance time frame, clients will experience general slowness with the Power Dialer product. There will also be a downtime window, approximately up to 2 hour, between windows of 7 PM MDT to 2 AM MDT. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 19, 2018


Regional Telephony Carrier Maintenance

Scheduled Start: 09/19/2018 11:00:00 PM MDT
Scheduled End: 09/20/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Call Quality
Inbound Calls

Regions Affected

North America

Notes

09/17/2018 11:33:29 PM MDT - The InsideSales.com Technology team has been informed that a regional telephony carrier will be conducting maintenance on Wed. Sept. 19, 2018. The time frame for this maintenance will begin at 11pm MST and is expected to finish at 5am the following morning. Users may experience up to 30 minutes of downtime during the maintenance, where telephony traffic will be unable to route the phone call. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Tasks and prospects not loading correctly in Playbooks

2018-09-18

Incident Log

9:25 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing on the US3 pod are experiencing issues with tasks and prospects not loading correctly. We are aware of the issue and are actively working to restore service to tasks in Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:04 AM MDT

The InsideSales.com Technology Team continues to see an issue with Tasks and Prospects not loading correctly on the US3 pod for Playbooks. The Technology Team is continuing to work on the issue to restore the service of tasks and prospects. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:25 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:25am MDT we restored service to the Playbooks product with loading of tasks and prospects correctly on the US3 pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10:30 AM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State: Resolved

Status: Operational

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Playbooks US1 not working correctly

2018-09-19

Incident Log

8:53 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing sporadic issues with using the product and making phone calls. The US1 pod is the only pod that is currently affected. We are aware of the issue and are actively working to restore service to the Playbooks product on US1. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:01 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:00am MDT we restored service to the Playbooks product on the US1 pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

9:02 AM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State: Resolved

Status: Operational

Tasks not loading on Playbooks US3

2018-09-19

Incident Log

5:20 PM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. End users are experiencing tasking not loading correctly within the product. Only the US3 Pod is affected by this issue. We are aware of the issue and are actively working to restore service to Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

6:09 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 6:00pm MDT we restored service to the Playbooks product on US specifically with the ability to load tasks. InsideSales.com Technology Team

State: Monitoring

Status: Operational

6:10 PM MDT

The InsideSales.com Technology Team has resolved the underlying concern with the Playbooks product. This incident will now be closed out InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer LMP
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PowerDialer Salesforce
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PowerDialer Dynamics
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Lead Management Platform
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Predictive Pipeline
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Neuralytics
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Vision
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PowerStandings
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Call Quality
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Inbound Calls
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