TRUST

Operational

Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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30
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Playbooks US2 issue

2019-05-06

Incident Log

9:44 AM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks product on the US2 Pod. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:51 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US2 Pod. End users are experiencing delays when interacting with the product. We are aware of the issue and are actively working to restore service to Playbooks product. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:25 AM MDT

At 10:18am MST, the InsideSales.com Technology Team is observing improved performance with the Playbooks product on the US2 Pod. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

10:28 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:19am MDT we restored service to the Playbooks product on the US2 Pod. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:50 PM MDT

This issue has been resolved and will be closed out. InsideSales.com Technology Team

State: Resolved

Status: Operational

7
8
9
10

Playbooks slowness in EU Pod

2019-05-10

Incident Log

1:40 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the EU Pod. End users may experience some general slowness while interacting with the product. We are aware of the issue and are actively working to restore service to the Playbooks product on the EU Pod. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:20 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident, with a cloud providing having an issue with higher error rates than normal. Once that restore their services we were able to restore service to the Playbooks product. At 2:20am MDT we restored service to the Playbooks product on the EU Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

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21

East coast dialing

2019-05-21

Incident Log

1:07 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:16 AM MDT

We are working with our network providers to resolve inbound and outbound dialing issues on the east coast. We are attempting to route calls around the issue. This may result in some lower call quality for our east coast customers.

State: Identified

Status: Degraded Performance

8:38 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:05 AM MDT the service to the inbound call routing is fully functional within the Insidesales.com product. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
23
24
25
26
PowerDialer Salesforce
27
28
29
30
1
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22
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PowerDialer LMP
27
28
29
30
1
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6
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8
9
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11
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21

East coast dialing

2019-05-21

Incident Log

1:07 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:16 AM MDT

We are working with our network providers to resolve inbound and outbound dialing issues on the east coast. We are attempting to route calls around the issue. This may result in some lower call quality for our east coast customers.

State: Identified

Status: Degraded Performance

8:38 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:05 AM MDT the service to the inbound call routing is fully functional within the Insidesales.com product. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
23
24
25
26
Lead Management Platform
27
28
29
30
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7
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22
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Predictive Pipeline
27
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30
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22
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Firestorm
27
28
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30
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7
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22
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Neuralytics
27
28
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30
1
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7
8
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22
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Vision
27
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30
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7
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22
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Gamification - Playbooks
27
28
29
30
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7
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21

East coast dialing

2019-05-21

Incident Log

1:07 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:16 AM MDT

We are working with our network providers to resolve inbound and outbound dialing issues on the east coast. We are attempting to route calls around the issue. This may result in some lower call quality for our east coast customers.

State: Identified

Status: Degraded Performance

8:38 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:05 AM MDT the service to the inbound call routing is fully functional within the Insidesales.com product. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
23
24
25
26
Powerstandings - PowerDialer
27
28
29
30
1
2
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7
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21

East coast dialing

2019-05-21

Incident Log

1:07 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:16 AM MDT

We are working with our network providers to resolve inbound and outbound dialing issues on the east coast. We are attempting to route calls around the issue. This may result in some lower call quality for our east coast customers.

State: Identified

Status: Degraded Performance

8:38 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:05 AM MDT the service to the inbound call routing is fully functional within the Insidesales.com product. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
23
24
25
26
Call Quality
27
28
29
30
1
2
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4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21

East coast dialing

2019-05-21

Incident Log

1:07 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:16 AM MDT

We are working with our network providers to resolve inbound and outbound dialing issues on the east coast. We are attempting to route calls around the issue. This may result in some lower call quality for our east coast customers.

State: Identified

Status: Degraded Performance

8:38 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:05 AM MDT the service to the inbound call routing is fully functional within the Insidesales.com product. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
23
24
25
26
Inbound Calls
27
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29
30
1
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6
7
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12
13
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15
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17
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19
20
21

East coast dialing

2019-05-21

Incident Log

1:07 AM MDT

The InsideSales.com Technology team is observing an issue with East coast dialing being down. End users are experiencing connection errors. Which includes navigating through the product and making phone calls. We are aware of the issue and are actively working to restore service. We will continue to update the trust site throughout this incident. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

5:16 AM MDT

We are working with our network providers to resolve inbound and outbound dialing issues on the east coast. We are attempting to route calls around the issue. This may result in some lower call quality for our east coast customers.

State: Identified

Status: Degraded Performance

8:38 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 7:05 AM MDT the service to the inbound call routing is fully functional within the Insidesales.com product. InsideSales.com Technology Team

State: Resolved

Status: Operational

22
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