TRUST

Operational

Maintenance September 12, 2019


Data Carrier Maintenance

Scheduled Start: 09/12/2019 11:59:00 AM MDT
Scheduled End: 09/13/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe
United States
Canada

Notes

09/13/2019 5:00:53 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 09/12/2019. This maintenance will begin Thursday at 11:59PM MDT and is expected to finish Friday at 4:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 19, 2019


Data Carrier Maintenance

Scheduled Start: 09/19/2019 11:59:00 PM MDT
Scheduled End: 09/20/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe
United States
Canada

Notes

09/13/2019 5:05:27 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 09/19/2019. This maintenance will begin Thursday at 11:59PM MDT and is expected to finish Friday at 4:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 23, 2019


Data Carrier Maintenance

Scheduled Start: 09/23/2019 11:00:00 PM MDT
Scheduled End: 09/24/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

09/17/2019 4:03:00 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 09/23/2019. This maintenance will begin Monday at 11:00 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 24, 2019


Data Carrier Maintenance

Scheduled Start: 09/24/2019 11:00:00 PM MDT
Scheduled End: 09/25/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

09/17/2019 4:07:00 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 09/24/2019. This maintenance will begin Tuesday at 11:00 PM MDT and is expected to finish Wednesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 26, 2019


Data Carrier Maintenance

Scheduled Start: 09/26/2019 11:59:00 PM MDT
Scheduled End: 09/27/2019 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

Europe
United States
Canada

Notes

09/13/2019 5:07:56 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 09/12/2019. This maintenance will begin Thursday at 11:59PM MDT and is expected to finish Friday at 4:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance September 30, 2019


Data Carrier Maintenance

Scheduled Start: 09/30/2019 11:00:00 PM MDT
Scheduled End: 10/01/2019 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification - Playbooks
Powerstandings - PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

09/17/2019 4:18:11 AM MDT - The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 09/30/2019. This maintenance will begin Monday at 11:00 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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PowerDialer Salesforce
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PowerDialer LMP
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Lead Management Platform
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Predictive Pipeline
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Firestorm
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Firestorm Issue

2019-09-08

Incident Log

8:46 AM MDT

The InsideSales.com Technology Team is observing an issue with the Firestorm product. End users are experiencing a continue loading screen after they login with the product. We are aware of the issue and are actively working to restore service to the Firestorm product. InsideSales.com Technology Team

State: Investigating

Status: Service Disruption

9:30 AM MDT

The InsideSales.com Technology Team have identified the underlying the issue for this incident. We are rebuilding several servers that were unresponsive, which is currently in process. Once those resources are rebuilt warmups should then proceed as normal. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

11:48 AM MDT

The InsideSales.com Technology Team has restored the functionality of the Firestorm at 1126am MDT. Warmups are currently running. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Firestorm Product Data issue

2019-09-18

Incident Log

12:47 PM MDT

The InsideSales.com Technology Team is observing an issue with the Firestorm product. End users are able to log into the Firestorm product however data is not being process and display correctly. We are aware of the issue and are actively working to restore service to Firestorm. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

1:47 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:44pm MDT we restored service to the Firestorm product. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Neuralytics
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Vision
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Gamification - Playbooks
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Powerstandings Issue

2019-08-28

Incident Log

Gamification Issue

2019-08-28

Incident Log

10:22 AM MDT

"The InsideSales.com Technology Team is observing an issue with Gamification Functionality. End users are experiencing inaccurate Gamification information. We are aware of the issue and are actively working to restore service to Gamification functionality. InsideSales.com Technology Team"

State: Investigating

Status: Degraded Performance

12:37 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 12:15pm MDT we restored service to the Gamification functionality. InsideSales.com Technology Team

State: Resolved

Status: Operational

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Powerstandings - PowerDialer
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Powerstandings Issue

2019-08-28

Incident Log

8:45 AM MDT

"The InsideSales.com Technology Team is observing an issue with Powerstandings functionality. End users are experiencing inaccurate Powerstandings information. We are aware of the issue and are actively working to restore service to Powerstandings functionality. InsideSales.com Technology Team"

State: Investigating

Status: Degraded Performance

12:37 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 12:15pm MDT we restored service to the PowerStanding functionality. InsideSales.com Technology Team

State: Resolved

Status: Operational

Gamification Issue

2019-08-28

Incident Log

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Call Quality
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Inbound Calls
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