Customer Support

Inside Sales Customer Service

“You have the best tech support reps. We recommend you to other business owners primarily because of your tech support, which is your secret weapon.”

—James Rowan, GrowYourLeaders.com

“Your support is some of the best I’ve experienced. Accessible, knowledgeable, and willing to take the time to solve a problem.”

—Taber Sawatzky, Gopher Sport

Customers have access to a full time support team to help with questions ranging from how to do things within the software to how to strategically configure the software to improve business processes.

  • Online Support Community

    For frequently asked questions, training videos, best practices and other additional help you can go to community.insidesales.com.

  • Submitting Cases

    Cases may be submitted directly from within the InsideSales.com software, through our online contact form, or by way of our toll-free support line at 866.593.2807.

  • Great Availability

    Support is available Monday through Friday from 6:30 AM to 6:00 PM MST. Cases can also be submitted during evenings and weekends—these cases are handled promptly during the following business day. Extended hour and weekend support is also available for an additional cost.

  • Fast Response

    During business hours cases are acknowledged within 5 to 10 minutes and usually closed on the same day—typically within hours.

  • Monitor Case Progress

    Customers can view the status of any case they have submitted directly from within the InsideSales.com software.

  • Trust Site

    We believe transparency is key to building trust with our customers. Please visit our Trust page for up-to-date information on how we’re doing with our uptime.