InsideSales.com’s primary goal is to ensure customer success through it sales acceleration platform. Our customer support team, backed by a global user community, has the experience and resources to help resolve issues and ensure that users get the most out of the InsideSales platform
Customers can submit cases directly through
the community portal or by calling InsideSales’ toll-free support line at 866-593-2807.
InsideSales believes in trust, transparency and giving real-time, accurate reporting on system availability and scheduled downtimes. Please visit our Trust page for up-to-date availability information.
Support coverage is available Monday through Friday during normal business hours. For cases submitted during evenings, weekends and holidays, extended support is available through Premier Support (see details below).
Direct access to senior engineers who know the customer’s business and are dedicated to each customer’s success.
Premier Support guarantees response times under 30 minutes for all business critical cases.
Premier Support guarantees around-the-clock coverage for customers regardless of time of day or where the customers are located.
Proactive alerts of any system stability or availability issues together with comprehensive after-incident reports.