Thinking of getting a predictive dialer for your sales team? Learn more about this technology and our top picks of predictive dialers on the market in this post.
Choosing The Best Auto Dialer To Grow Your Business
Predictive Dialer Definition: A type of technology for outbound calling that dials phone numbers automatically from a predetermined list.
Five9’s artificial intelligence-powered platform does a lot more than an average dialer does. It frees the hands of agents to do more by automating some data entry tasks and makes qualifying interactions more intuitive.
The platform’s AI has a voice-recognition feature, which allows it to identify specific customers. Agents can identify who may be calling for repeat transactions or closing deals based on markers collated by the software. It will then prioritize the call and clue in the agent about the particular customer.
ChaseData’s predictive dialing feature is included with ChaseData’s Professional edition. Its robust bundle of services makes it a serious choice among businesses.
The Professional edition also comes with “Trainee Mode” to help with onboarding trainees so businesses can lessen training time. This allows companies to save on training costs and helps them get agents working 100% faster.
ChaseData also includes Zapier, which enables task automation while agents are busy taking calls.
3. XANT Playbooks
More than a predictive dialer, this product leverages Playbooks technology, which never drops calls. The software itself also predicts who and when to call to increase qualifications and sales.
Playbooks helps facilitates day-to-day sales call management by allowing managers to set who the agents will be calling and during what time of the day. This allows agents to hit the ground running since this function eliminates having to qualify prospects through sales meetings or planning time.
The product’s integration with SalesForce provides sales leaders the unparalleled visibility they need as their agents help move clients from one phase of the sales funnel to the next.
Another useful feature is “Local Presence,” which enables them to replicate the local numbers in the areas they are in. There are several benefits to this, but it ultimately makes a company more relatable to the other person on the line.
What subscribers love about CallHub is the dialer’s ability to simplify their outreach processes or tailor-fit it for more complex campaigns. CallHub integrates with most sales CRM software and provides text and voice broadcasting as added touchpoints with prospects.
CRM Software Definition: CRM, or Customer Relationship Management software, enables a business to keep customer records online and empowers them to record interactions with customers and other important information.
Voicent offers a user-friendly predictive dialer that will enhance your agents’ productivity by letting the software:
- Handle the hold times, busy signals, and the voice messaging systems
- Presenting the customers who are ready to touch base with them
Smaller businesses can also fine-tune their budgets with Voicent better since it offers a pay-as-you-go model instead of a subscription one. It’s definitely a great way of increasing the productivity and efficiency of a sales team without breaking the bank.
Deskforce, formerly Innitel, provides sales managers and agents with a feature-rich interface that integrate smoothly with client-specific APIs. The predictive dialer claims it can increase productivity by up to 400%, thanks to its intelligent algorithms that make call rate speeds faster based on a campaign’s specifications.
Aside from ferreting out non-productive calls, the system allows a variety of modes, like:
- Manual dialing — for catching unique leads
- Preview dialing — for populating customer information on the screen
- Progressive dialing — for better call distribution to awaiting agents.
The dialer has a “Time Zone” calling” feature as well, which enables it to filter out leads whose numbers are in a more advanced time zone who may be sleeping already.
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7. Genesys PureCloud
Genesys PureCloud’s cloud-based infrastructure helps businesses easily scale their operations according to their needs. It also allows companies to quickly get back on track after an outage. It’s intuitive and user-friendly interface helps managers move agents from training to actual floor work.
The dialer boasts of a customer experience-centric design, which facilitates a more efficient call flow. Businesses can also cut back on file storage and business supply costs as the platform also provides a Document Storage feature.
Bitrix24 provides a solid solution for small businesses and remote teams. This hybrid business phone system, automatic dialer, and CRM boast of functionalities like intelligent call routing and domestic and international phone number rental.
The equipment-agnostic Bitrix24’s robust set of features doesn’t just include a free CRM—it also can serve as a company’s telephony and call center backbone as well as a project management system.
DialFire’s cloud-based auto dialer app allows sales teams to create custom-made forms and craft complex sales campaigns with automatic workflows. Managers can have easier control and visibility over call quality, thanks to real-time analytics, call recording, and monitoring.
The software’s features also allow one center to distribute calls to its associated call centers, making this a great platform for companies with follow-the-sun models and distributed branches across the globe.
An autodialer software will serve your sales enablement efforts well by boosting the productivity of your sales team. Aside from managing your call lists, these dialers will also allow your agent to meet with their clients at their prospects’ best times.
Another benefit in favor of this technology is it arms the agents with contextual information about the customer, therefore increasing the chances of closing deals in the shortest amount of time. We hope this list of some of the best dialers on the market has been helpful in your search for a predictive dialer for your sales team.
What other tools are you using for sales enablement? Give us your recommendations in the comments section below and we’ll write about them in future articles.