“InsideSales.com is exactly what we were looking for... allowing us to dramatically increase the number of leads a single representative can effectively manage.”
Mark Pardy
Market Analyst
Dun & Bradstreet
Canada
Market Analyst
Dun & Bradstreet
Canada
Customer Support
Customers have access to a full time support team to help with questions ranging from how to do things within the software to how to strategically configure the software to improve business processes.
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Submitting CasesCases can be submitted directly from within the InsideSales.com software, by phone, or via email.
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Great AvailabilitySupport is available Monday through Friday from 6:30 AM to 6 PM MST. Cases can also be submitted during evenings and weekends—these cases are handled promptly during the following business day. Extended hour and weekend support is also available for an additional cost.
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Fast ResponseDuring business hours cases are acknowledged within 5 to 10 minutes and usually closed on the same day—typically within hours.
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Monitor Case ProgressCustomers can view the status of any case they have submitted directly from within the InsideSales.com software.
