PROVO, Utah, Sept. 12, 2012 – XANT, the leading cloud provider of sales automation and analytics for inside sales professionals, today announced it has appointed Tom Milligan, SaaS Customer Operations Executive, as the company’s Vice President of Client Services. Milligan joins XANT with decades of leadership and extensive operations success helping some of the fastest growing companies deliver world-class customer experience in the enterprise market globally.
“I am very excited to be working with Tom Milligan again,” says Ken Krogue, President and co-Founder of XANT. “Tom and I worked together at FranklinCovey and inContact. I have admired his ability to bring process and systems together to deliver an exceptional customer experience. His background in sales and large contact center operations is perfect to help us execute during this phase of hyper-growth.”
As XANT’s new Vice President of Client Services, Milligan brings a unique blend of operational and process expertise, a vast knowledge of SaaS communications technology, and an energetic focus for top tier customer satisfaction. Milligan will directly oversee all client services, sales engineering, and customer implementation services for the company as it continues to scale worldwide.
“XANT is at an inflection point delivering the perfect solution at a time the market is ready,” explains Milligan, who takes his role in time to join the XANT team at the Dreamforce 2012 show at the San Francisco Moscone Center from September 17 to 21. “The extreme growth of the high velocity sales industry, where XANT leads the market, and the company’s success with Enterprise-class customers creates a great opportunity to be involved with something great.”
Most recently, Milligan served as CEO of Marque Dos, an outsourced contact center focusing on the Latin America and Spanish speaking markets. Prior to that, Milligan was Executive Vice President for Vector BPO, an offshore contact center.
Milligan also served from 2002 to 2011 as the Vice President of Worldwide Customer Operations and subsequently the Vice President of Sales at inContact [NYSE: SAAS], a leading provider of cloud contact center software and contact center agent optimization tools. While at inContact, Milligan designed and delivered award winning prospect/customer onboarding, training and support systems and processes. Milligan has also held executive and leadership positions at eCallogy, I-Link, ACI Telecom Group, TelTrust, HealthRider and FranklinCovey.
About XANT, Inc.
XANT has been the leader sales automation platform in the inside sales industry for eight years and has been one of the most popular applications on the salesforce.com AppExchange for five years. XANT also known as the pioneer of research based on immediate response to web-based leads and has been published in Harvard Business Review, Inc., and Forbes.com. XANT recently took a round of investment from Hummer Winblad Venture Partners and several SaaS industry leaders including Josh James, founder and CEO of Domo, and co-Founder and former CEO of Omniture, which was sold to Adobe.